Wise

1 week ago

Spend Operations Quality Control Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Ensure high-quality risk and compliance decisions across Spend Operations workflows. Conduct systematic quality reviews against regulatory standards, internal policies, and SLAs, using AI-driven automation, testing scripts, and dashboards to uncover trends and emerging risks. Investigate root causes for errors, provide empathetic and constructive feedback, and partner with Training and Process Excellence teams to drive remediation and continuous process improvement for Wise cardholders.

Location: Tallinn

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Perform regular, systematic quality reviews across workflows to ensure alignment with regulatory standards, internal policies, and SLAs.
•Use AI-driven automation tools to test and improve review samples and data insights.
•Identify whether issues are one-off mistakes, training gaps, or broken processes, and take ownership to help fix them.
•Provide clear, constructive, and empathetic feedback to specialists and support remediation strategy design with Training and Process Excellence teams.
•Track performance metrics and proactively flag emerging risks to leadership to prevent systemic issues.

Pay and Benefits

Salary: EUR 2,600 monthly

Key Requirements

•Have an analytical mind and strong attention to detail, with impeccable communication skills.
•Have prior experience in a Quality Assurance/Quality Control team, or at least 3 years in an operational specialist role focused on quality testing and compliance.
•Be comfortable using AI tools, automated testing scripts, and dashboards to analyze data and pull insights.
•Have strong organizational and project coordination skills to drive process improvement and remediation initiatives across teams.
•Be able to collaborate effectively with stakeholders across Operations, Risk, Compliance, and Process Excellence.

Experience:3+ yearsFintechPaymentsCard fraudChargebacks

Skills:CommunicationEmpathyAttention to detailAnalytical thinkingOrganizational skills

Languages:English

Tech Stack:AIAutomated testingDashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 week ago

Spend Operations Quality Control Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tallinn

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Perform regular, systematic quality reviews across workflows to ensure alignment with regulatory standards, internal policies, and SLAs.
•Use AI-driven automation tools to test and improve review samples and data insights.
•Identify whether issues are one-off mistakes, training gaps, or broken processes, and take ownership to help fix them.
•Provide clear, constructive, and empathetic feedback to specialists and support remediation strategy design with Training and Process Excellence teams.
•Track performance metrics and proactively flag emerging risks to leadership to prevent systemic issues.

Pay and Benefits

Salary: EUR 2,600 monthly

Key Requirements

•Have an analytical mind and strong attention to detail, with impeccable communication skills.
•Have prior experience in a Quality Assurance/Quality Control team, or at least 3 years in an operational specialist role focused on quality testing and compliance.
•Be comfortable using AI tools, automated testing scripts, and dashboards to analyze data and pull insights.
•Have strong organizational and project coordination skills to drive process improvement and remediation initiatives across teams.
•Be able to collaborate effectively with stakeholders across Operations, Risk, Compliance, and Process Excellence.

Experience:3+ yearsFintechPaymentsCard fraudChargebacks

Skills:CommunicationEmpathyAttention to detailAnalytical thinkingOrganizational skills

Languages:English

Tech Stack:AIAutomated testingDashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor