AI Transformation Architect

Dialpad
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-facing","Communication","Problem-solving","Team-collaboration","Ownership"]

Forward Deployment Engineer acts as a technical consultant embedded with strategic customer accounts to translate complex business challenges into production-ready Agentic AI solutions. You’ll bridge sales and engineering, guide pre- and post-sales initiatives, influence product direction with field insights, and design multi-agent AI architectures that integrate with existing data and systems.

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FursaFursa
Dialpad
Dialpad
5 months ago

AI Transformation Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Forward Deployment Engineer acts as a technical consultant embedded with strategic customer accounts to translate complex business challenges into production-ready Agentic AI solutions. You’ll bridge sales and engineering, guide pre- and post-sales initiatives, influence product direction with field insights, and design multi-agent AI architectures that integrate with existing data and systems.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions by embedding with customer stakeholders and operational leaders.
  • •Serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments, partnering with Sales, Sales Engineers, Professional Services, and Customer Success teams.
  • •Synthesize customer pain points and field feedback to influence product roadmap and accelerate feature development.
  • •Guide customers on production-grade bot builds and integration to data connectors, orchestration logic, and full-stack systems across cloud and on-prem environments.
  • •Design and deploy multi-agent systems, architectures, and prompts that plug into CRMs, ERPs, and custom APIs via MCP framework.

Key Requirements

  • •4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
Experience:AiSaaSAI/ML
Skills:Customer-facingCommunicationProblem-solvingTeam-collaborationOwnership
Languages:English
Tech Stack:PythonGoJavaScriptTypeScriptLLM frameworksVector databasesAgent orchestration frameworks

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn