Salesforce

2 weeks ago

GovCloud Nightforce Support Engineer (US Citizen Only)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide overnight GovCloud support for US government accounts, owning Severity case and chat handling across Salesforce products including Service and Sales Cloud, MuleSoft, and Data/Marketing/Revenue Cloud. Use proactive monitoring and deep Splunk analysis to prevent issues, align success metrics, and deliver white-glove guidance. Troubleshoot integrations using APIs, Apex, and Visualforce, partner across Salesforce engineering teams on escalations and roadmap changes, and act as a subject matter expert to improve support operations.

Location: Seattle, Atlanta, Indianapolis, Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide GovCloud/US Only support by handling and executing Severity cases and chat across multiple Salesforce clouds and products.
•Deliver proactive support through monitoring, proactive alert definitions, and deep Splunk analysis to minimize service disruptions.
•Lead resolution of critical technical issues and ensure prompt, complete outcomes for technical and business problems.
•Troubleshoot developer integrations with salesforce.com APIs, Apex, and Visualforce to fully resolve issues.
•Serve as a subject matter expert, guiding others through review/approval of technical work and mentoring or teaching support practices.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually

Perks:MedicalDentalVisionHealth InsuranceParental Leave401kLife InsuranceDisability Insurance

Key Requirements

•5+ years of prior experience in Technical Support and/or 3+ years with development experience.
•Bachelor's degree in computer science or equivalent experience.
•Current Salesforce Administrator Certification.
•Deep understanding of Salesforce multi-tenant architecture and troubleshooting/analysis skills.
•Must be a sole U.S. Citizen (non-dual citizen).

Experience:5+ years

Education:Bachelor's in computer science

Skills:Customer-centricProblem-solvingPrioritizationTroubleshootingWork under pressure

Certifications:Salesforce Administrator CertificationAdvanced AdminApp BuilderPlatform Developer

Tech Stack:SalesforceService CloudSales CloudIndustriesAgentforceData CloudMarketing CloudMuleSoftRevenue CloudOwnBackupTableauNightforceSplunkApexVisualforceAPIsJavaScriptAJAXHTMLDHTML

Eligibility

Nationality:US National

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

GovCloud Nightforce Support Engineer (US Citizen Only)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Seattle, Atlanta, Indianapolis, Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide GovCloud/US Only support by handling and executing Severity cases and chat across multiple Salesforce clouds and products.
•Deliver proactive support through monitoring, proactive alert definitions, and deep Splunk analysis to minimize service disruptions.
•Lead resolution of critical technical issues and ensure prompt, complete outcomes for technical and business problems.
•Troubleshoot developer integrations with salesforce.com APIs, Apex, and Visualforce to fully resolve issues.
•Serve as a subject matter expert, guiding others through review/approval of technical work and mentoring or teaching support practices.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually

Perks:MedicalDentalVisionHealth InsuranceParental Leave401kLife InsuranceDisability Insurance

Key Requirements

•5+ years of prior experience in Technical Support and/or 3+ years with development experience.
•Bachelor's degree in computer science or equivalent experience.
•Current Salesforce Administrator Certification.
•Deep understanding of Salesforce multi-tenant architecture and troubleshooting/analysis skills.
•Must be a sole U.S. Citizen (non-dual citizen).

Experience:5+ years

Education:Bachelor's in computer science

Skills:Customer-centricProblem-solvingPrioritizationTroubleshootingWork under pressure

Certifications:Salesforce Administrator CertificationAdvanced AdminApp BuilderPlatform Developer

Tech Stack:SalesforceService CloudSales CloudIndustriesAgentforceData CloudMarketing CloudMuleSoftRevenue CloudOwnBackupTableauNightforceSplunkApexVisualforceAPIsJavaScriptAJAXHTMLDHTML

Eligibility

Nationality:US National

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor