Technical Account Manager (Sao Paulo, BR)

Denodo
São Paulo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-oriented","Relationship management","Problem-solving","Communication"]

Serve as the technical focal point in Denodo’s Customer Success team, working directly with customers to remove roadblocks and help them realize the full value of their Denodo Platform deployment. Lead technical engagement through cadence calls, escalations, platform adoption guidance, and documentation, while coordinating with CSM, Sales, and Customer Services to deliver customer success plans and measurable outcomes. Own reporting via dashboards and Salesforce relationship mapping.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Denodo
Denodo
20 hours ago

Technical Account Manager (Sao Paulo, BR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the technical focal point in Denodo’s Customer Success team, working directly with customers to remove roadblocks and help them realize the full value of their Denodo Platform deployment. Lead technical engagement through cadence calls, escalations, platform adoption guidance, and documentation, while coordinating with CSM, Sales, and Customer Services to deliver customer success plans and measurable outcomes. Own reporting via dashboards and Salesforce relationship mapping.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Work hands-on with customers to ensure satisfaction and confidence using the Denodo Platform.
  • •Collaborate with the CSM, Sales, and Customer Services to implement Customer Success Plans and coordinate delivery of Use Case documents.
  • •Provide technical engagement: review open issues/escalations, act as the point of contact between customers and Denodo technical teams, and ensure deployments are documented and understood.
  • •Drive platform adoption by identifying pain points, recommending training/advisory sessions, and guiding feature usage and upgrades/migrations.
  • •Implement and maintain customer dashboards and reporting for product adoption and deployment; maintain customer relationship mapping in Salesforce. Also support security responsibilities in accordance with policy and incident reporting.

Key Requirements

  • •Bachelor’s or Master’s degree in information systems or computer science (or equivalent experience).
  • •5+ years of experience as a Technical Account Manager (or similar), preferably in data management or analytics software.
  • •Fluency in English, Spanish, and Portuguese.
  • •Excellent verbal and written communication with technical and business stakeholders.
  • •Strong technical knowledge across areas of a data management ecosystem.
Experience:5+ years
Education:Bachelor's
Skills:Customer-orientedRelationship managementProblem-solvingCommunication
Languages:EnglishSpanishPortuguese
Tech Stack:Salesforce

Company Brief

Denodo
Provides an enterprise data virtualization platform that unifies disparate data sources in real time, enabling analytics, data services, and hybrid/multi-cloud data integration without physical data movement for faster access to consistent, governed data.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Palo Alto, United States
Founded: 1999
WebsiteLinkedIn