Head of Network Management

Deliveroo
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Attention to detail","Leadership","Coaching","Stakeholder management","Communication","Analytical","Data-driven","Resilience","Adaptability"]

Own the live execution and reliability of the delivery network across European markets, balancing rider supply hour-by-hour, resolving real-time cross-market issues, and driving incentive application. Lead the Live Network function as the go-to partner for network performance execution, translating diagnostics into on-the-ground actions. Build scalable processes and playbooks, partner with country-level regional ops teams, and manage, mentor, and develop junior team members with regular senior stakeholder reporting.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Head of Network Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the live execution and reliability of the delivery network across European markets, balancing rider supply hour-by-hour, resolving real-time cross-market issues, and driving incentive application. Lead the Live Network function as the go-to partner for network performance execution, translating diagnostics into on-the-ground actions. Build scalable processes and playbooks, partner with country-level regional ops teams, and manage, mentor, and develop junior team members with regular senior stakeholder reporting.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the Live Network function across Deliveroo’s European markets and act as the go-to for rider incentives and network performance execution.
  • •Own real-time network balance to ensure the right number of riders are online at the right time and place every day.
  • •Track, diagnose, and resolve live network issues quickly, serving as escalation for complex or cross-market challenges.
  • •Partner with country-level regional operations teams to spread best practices while adapting to local differences.
  • •Develop scalable processes and playbooks; manage, mentor, and develop junior team members and report live network outcomes to senior stakeholders.

Key Requirements

  • •Deep understanding of delivery network mechanics across multiple markets.
  • •Track record operating in live, high-pressure environments with strong problem-solving and attention to detail.
  • •Proven people leadership experience coaching and developing junior team members.
  • •Ability to manage stakeholders and communicate confidently with senior leaders.
  • •Analytical, data-driven approach using large datasets to uncover insights and track impact.
Experience:High-pressure operationsDelivery network
Skills:Problem-solvingAttention to detailLeadershipCoachingStakeholder managementCommunicationAnalyticalData-drivenResilienceAdaptability

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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