Fortinet

8 months ago

Technical Support Engineer - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide direct technical support to customers and partners across the EMEIA region via phone and a ticketing system. Triage and troubleshoot issues in Fortinet web security and related products (FortiWeb, FortiADC, FortiDDoS, FortiIsolator), collecting traces for investigation and escalating high-priority cases as needed. Reproduce problems in Fortinet lab equipment, and develop deep product and technology expertise while meeting SLAs.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide direct technical support via phone and a ticketing system to customers and partners across the EMEIA region.
•Run real-time troubleshooting sessions and take ownership of investigations, including collecting data and traces.
•Analyze, investigate, and resolve reported issues involving FortiWeb, FortiADC, FortiDDoS, and FortiIsolator.
•Recognize high-priority situations, perform appropriate escalation actions, and engage DevOps after initial triage for cloud solution tickets.
•Reproduce issues found in customer environments on Fortinet lab equipment while developing core product competency and meeting SLAs.

Key Requirements

•3 to 5 years of previous work experience, depending on the job level.
•Good understanding of Web Application Firewall and Load Balancing concepts, security, and vulnerabilities.
•Working knowledge of HTTP, DNS, SSL and PKI, plus OSI model and TCP/IP protocol.
•Ability to understand network traffic traces decoded with Wireshark and administrative knowledge of Windows, Unix or Linux.
•Must have the right to work in the Czech Republic; proficient spoken and written English.

Skills:TroubleshootingProblem-solvingWorking under pressureCustomer-oriented

Languages:English

Tech Stack:WiresharkPCREHTTPDNSSSLPKITCP/IPOSI modelWindowsLinuxUnixVMwareVirtualizationCloudFortiWebFortiADCFortiDDoSFortiIsolatorFortiAppSec CloudFortiDAST

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

8 months ago

Technical Support Engineer - Web Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide direct technical support via phone and a ticketing system to customers and partners across the EMEIA region.
•Run real-time troubleshooting sessions and take ownership of investigations, including collecting data and traces.
•Analyze, investigate, and resolve reported issues involving FortiWeb, FortiADC, FortiDDoS, and FortiIsolator.
•Recognize high-priority situations, perform appropriate escalation actions, and engage DevOps after initial triage for cloud solution tickets.
•Reproduce issues found in customer environments on Fortinet lab equipment while developing core product competency and meeting SLAs.

Key Requirements

•3 to 5 years of previous work experience, depending on the job level.
•Good understanding of Web Application Firewall and Load Balancing concepts, security, and vulnerabilities.
•Working knowledge of HTTP, DNS, SSL and PKI, plus OSI model and TCP/IP protocol.
•Ability to understand network traffic traces decoded with Wireshark and administrative knowledge of Windows, Unix or Linux.
•Must have the right to work in the Czech Republic; proficient spoken and written English.

Skills:TroubleshootingProblem-solvingWorking under pressureCustomer-oriented

Languages:English

Tech Stack:WiresharkPCREHTTPDNSSSLPKITCP/IPOSI modelWindowsLinuxUnixVMwareVirtualizationCloudFortiWebFortiADCFortiDDoSFortiIsolatorFortiAppSec CloudFortiDAST

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn