2 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user onboarding activities. Partner with internal IT teams on testing, integration, and maintenance. Help identify and implement process and technology improvements, while collaborating in a diverse global team and working 24/7 rotational shifts from the office.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training for end-users’ IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements; learn and grow into other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Certifications:ITIL

Languages:English

Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT