Senior Driver Operations Specialist

inDrive
Cairo
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Analytical skills","Problem-solving","Communication","Stakeholder management","Leadership"]

Oversee and optimize the end-to-end driver lifecycle across multiple territories, focusing on attracting, activating, reactivating, and retaining drivers. Lead training and mentorship for agents, analyze the driver funnel and KPIs, and implement data-driven operational improvements. Develop motivational initiatives and activation/reactivation strategies, coordinate city launches with on-ground recruitment, and manage supplier/recruiter and partner relationships to ensure successful driver onboarding.

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FursaFursa
inDrive
inDrive
4 months ago

Senior Driver Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee and optimize the end-to-end driver lifecycle across multiple territories, focusing on attracting, activating, reactivating, and retaining drivers. Lead training and mentorship for agents, analyze the driver funnel and KPIs, and implement data-driven operational improvements. Develop motivational initiatives and activation/reactivation strategies, coordinate city launches with on-ground recruitment, and manage supplier/recruiter and partner relationships to ensure successful driver onboarding.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Oversee and optimize activities for attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency.
  • •Provide advanced training to agents, mentoring them to improve performance and maintain motivation.
  • •Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven KPI improvements across territories.
  • •Lead the development and execution of motivational initiatives and training programs to sustain agent engagement and foster growth.
  • •Coordinate city launches, including on-the-ground recruitment travel, and manage supplier & recruiter relationships as the main point of contact.

Pay and Benefits

Perks:MentoringLanguage Courses

Key Requirements

  • •Ability to manage city launches and on-ground driver recruitment.
  • •Strong stakeholder management and partnership development skills.
  • •Excellent analytical, problem-solving, and communication skills.
  • •Strong analytical skills to interpret data, identify trends, and drive operational improvements.
  • •Experience in driver engagement, operations, marketplace, mobility, logistics, or similar industries is a plus.
Experience:Ride-hailingMobilityLogistics
Education:
Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementLeadership

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn