Elation Health

21 hours ago

Customer Experience Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Partner with Elation’s Support Team to evolve customer care as AI takes on more routine cases. You’ll handle escalations that require judgment, configure and supervise AI within the customer support stack, and ship fixes by tracing issues to product code. You’ll synthesize insights from cases into weekly/monthly reports, mentor teammates on AI workflows, scripting, and SQL, and help shape Product and Engineering roadmaps based on recurring patterns.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Synthesize and share customer insights via weekly/monthly reporting and contribute to Product and Engineering discussions.
•Own escalations requiring seasoned judgment that AI can’t safely close, protecting customer trust in key moments.
•Configure AI within the support stack (intents, knowledge sources, escalation rules) and ensure quality of AI outputs in your domain.
•Build lightweight external automations and scripts to improve support efficiency and outcomes.
•Mentor Support Team members on AI workflows, scripting, and SQL queries.

Pay and Benefits

Salary: CAD 70,000 - 95,000

Key Requirements

•1–5+ years of experience in engineering, data analytics, or AI/automation tinkering, or a degree in Computer Science/Engineering plus real experience speaking to people under pressure.
•Comfortable experimenting with code: scripts, touching APIs, or building with Python, SQL, or JavaScript.
•A portfolio of built or shipped work such as prompt-engineered systems, dashboards, and automations with evidence of outcomes.
•Strong customer-facing communication and trust-building skills.
•Pattern recognition and synthesis, with an AI-native mindset for configuring and supervising AI systems.

Experience:SaaSClinical platformAIAutomation

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:EmpathyJudgmentCommunicationTrust-buildingPattern recognitionProblem-solvingCuriosityOwnershipMentoringCollaboration

Languages:English

Tech Stack:AISQLPythonJavaScriptAPIScripting language

Company Brief

Elation Health

Builds electronic health record (EHR) and practice management software for primary care teams, focusing on clinician workflow, longitudinal patient records, telehealth, and care coordination to improve value-based primary care delivery.

Industry: HealthTech

Headquarters: San Francisco, United States

Founded: 2010

Website LinkedIn

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Elation Health

21 hours ago

Customer Experience Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Synthesize and share customer insights via weekly/monthly reporting and contribute to Product and Engineering discussions.
•Own escalations requiring seasoned judgment that AI can’t safely close, protecting customer trust in key moments.
•Configure AI within the support stack (intents, knowledge sources, escalation rules) and ensure quality of AI outputs in your domain.
•Build lightweight external automations and scripts to improve support efficiency and outcomes.
•Mentor Support Team members on AI workflows, scripting, and SQL queries.

Pay and Benefits

Salary: CAD 70,000 - 95,000

Key Requirements

•1–5+ years of experience in engineering, data analytics, or AI/automation tinkering, or a degree in Computer Science/Engineering plus real experience speaking to people under pressure.
•Comfortable experimenting with code: scripts, touching APIs, or building with Python, SQL, or JavaScript.
•A portfolio of built or shipped work such as prompt-engineered systems, dashboards, and automations with evidence of outcomes.
•Strong customer-facing communication and trust-building skills.
•Pattern recognition and synthesis, with an AI-native mindset for configuring and supervising AI systems.

Experience:SaaSClinical platformAIAutomation

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:EmpathyJudgmentCommunicationTrust-buildingPattern recognitionProblem-solvingCuriosityOwnershipMentoringCollaboration

Languages:English

Tech Stack:AISQLPythonJavaScriptAPIScripting language

Company Brief

Elation Health

Industry: HealthTech

Headquarters: San Francisco, United States

Founded: 2010

Website LinkedIn