Account Manager (f/m/d)

Moss
Berlin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical","Negotiation","Customer-obsessed","Problem-solving"]

Account Manager role within Moss’s Commercial team focused on growing SaaS revenue through proactive customer engagement, upselling product features, and using data insights to monitor KPIs. You’ll act as a product ambassador, implement process improvements to enhance the client journey, and help customers unlock value from Moss’s spend-management platform while collaborating with internal stakeholders.

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Moss
Moss
1 year ago

Account Manager (f/m/d)

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Last checked: 13 hours agoStatus: Live

Job Summary

Account Manager role within Moss’s Commercial team focused on growing SaaS revenue through proactive customer engagement, upselling product features, and using data insights to monitor KPIs. You’ll act as a product ambassador, implement process improvements to enhance the client journey, and help customers unlock value from Moss’s spend-management platform while collaborating with internal stakeholders.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer engagement through value-creating, scalable relationships and guide activation of spend-management features.
  • •Upsell by leveraging product knowledge and customer needs to identify new business opportunities and optimisations.
  • •Measure success and provide data insights using KPIs to monitor revenue trajectory (e.g., spend engagement, SaaS uplift, renewals).
  • •Act as a Product ambassador by communicating client feedback and advising on current/future product features.
  • •Thrive for process excellence by designing and delivering improved client journey touchpoints to boost satisfaction and retention.

Pay and Benefits

Perks:Remote WorkLearning BudgetEquityHealth Insurance

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in both German (C2) and English (C1).
  • •Customer-obsessed with a focus on delivering value to customers.
  • •Analytical mindset with ability to leverage data to prioritize customers and solve problems.
Experience:SaaSFintechSpend management
Skills:CommunicationAnalyticalNegotiationCustomer-obsessedProblem-solving
Languages:GermanEnglish
Tech Stack:Data analyticsSaaSBudgeting

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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