Crh

5 days ago

Sr. Director, Customer and Digital Platforms (Atlanta, GA, US, 30346)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead enterprise digital growth and customer engagement initiatives by overseeing digital platforms, customer-facing operations, and scalable process execution. Drive revenue, acquisition, retention, and market expansion through technology, data-driven insights, and continuous optimization of customer journeys. Partner across Sales, Marketing, Customer Experience, IT, and Operations to align digital strategy with business objectives, improve operational performance, and deliver measurable KPI and customer satisfaction outcomes.

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
•Optimize digital channels, customer journeys, and operational processes using technology and data-driven insights.
•Lead operational strategy and execution across digital platforms, website ecosystem, customer operations, and supporting business functions.
•Drive innovation using AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.
•Manage operational budgets and drive accountability for KPIs, service levels, customer satisfaction, and business performance targets.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

•Bachelor’s degree in Business, Information Technology, Operations, Marketing, or a related field; MBA preferred.
•10+ years of progressive leadership experience in digital operations and B2B commerce.
•Proven track record driving measurable business growth through digital strategies and operational excellence.
•Strong experience leading cross-functional teams and enterprise-wide initiatives.
•Deep understanding of digital platforms, operational processes, customer experience, analytics, and automation technologies.

Experience:10+ yearsB2B commerceDigital operationsEnterprise environmentsManufacturingDistribution

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementCollaborationOrganizational development

Tech Stack:AIAutomationAnalyticsERPCRMSAPSalesforceSnowflakeAWSSAFe

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh