Sr. Director, Customer and Digital Platforms (Atlanta, GA, US, 30346)

Crh
Atlanta
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Collaboration","Organizational development"]

Lead enterprise digital growth and customer engagement initiatives by overseeing digital platforms, customer-facing operations, and scalable process execution. Drive revenue, acquisition, retention, and market expansion through technology, data-driven insights, and continuous optimization of customer journeys. Partner across Sales, Marketing, Customer Experience, IT, and Operations to align digital strategy with business objectives, improve operational performance, and deliver measurable KPI and customer satisfaction outcomes.

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Crh
Crh
2 months ago

Sr. Director, Customer and Digital Platforms (Atlanta, GA, US, 30346)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead enterprise digital growth and customer engagement initiatives by overseeing digital platforms, customer-facing operations, and scalable process execution. Drive revenue, acquisition, retention, and market expansion through technology, data-driven insights, and continuous optimization of customer journeys. Partner across Sales, Marketing, Customer Experience, IT, and Operations to align digital strategy with business objectives, improve operational performance, and deliver measurable KPI and customer satisfaction outcomes.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
  • •Optimize digital channels, customer journeys, and operational processes using technology and data-driven insights.
  • •Lead operational strategy and execution across digital platforms, website ecosystem, customer operations, and supporting business functions.
  • •Drive innovation using AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.
  • •Manage operational budgets and drive accountability for KPIs, service levels, customer satisfaction, and business performance targets.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •Bachelor’s degree in Business, Information Technology, Operations, Marketing, or a related field; MBA preferred.
  • •10+ years of progressive leadership experience in digital operations and B2B commerce.
  • •Proven track record driving measurable business growth through digital strategies and operational excellence.
  • •Strong experience leading cross-functional teams and enterprise-wide initiatives.
  • •Deep understanding of digital platforms, operational processes, customer experience, analytics, and automation technologies.
Experience:10+ yearsB2B commerceDigital operationsEnterprise environmentsManufacturingDistribution
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementCollaborationOrganizational development
Tech Stack:AIAutomationAnalyticsERPCRMSAPSalesforceSnowflakeAWSSAFe

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn