NTT

1 month ago

Helpdesk Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Join a Provider Clinical Service Desk call center supporting healthcare customers 24x7x365. You’ll handle inbound service desk calls, troubleshoot and respond to clinical application issues (Epic, Cerner, McKesson, Meditech), and document, close, or escalate incidents using timely ticketing processes. The role requires shift flexibility (nights/weekends/holidays), working at a designated workspace with reliable wired internet, and driving incident resolution throughout scheduled coverage.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inbound service desk calls for healthcare customers in a 24x7x365 call center environment.
•Respond to clinical application incidents, including workflow issues, application errors, user access, and functionality concerns.
•Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
•Drive resolution of incidents on the 24/7 desk while maintaining assigned queue coverage for 8 to 10 hours with breaks.
•Maintain a quiet, private workspace with high-speed wired internet and remain available at the designated workspace during shift.

Travel: Low travel

Key Requirements

•Minimum 4 years of service desk/helpdesk experience, or an equivalent combination of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Experience in a call center environment (preferred).
•Proficient typing and English language skills (verbal and written), along with strong listening and communication skills (preferred).

Experience:4+ years

Education:High School

Skills:CommunicationInterpersonal skillsListeningFast-paced adaptabilityService philosophy

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT