Motorola Solutions

1 week ago

Technical Customer Support (US Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Troubleshoot sophisticated public-safety application suites and resolve incidents by identifying root causes, collecting precise diagnostic data for Engineering, and executing configuration workflows aligned to customer operational goals. Collaborate across Support, Product Management, Engineering, and Customer Success, and participate in an on-call rotation to support mission-critical systems during off-hours. Use MS SQL Server, Windows Server, and core networking knowledge to investigate and drive ticket cases to verified deployment.

Location: Illinois, Virginia, Minnesota, Tennessee, New Jersey, Maryland, Utah

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve public-safety application incidents by identifying root causes of reported problems.
•Gather application data to help Engineering with code fixes and defect classification.
•Implement configuration workflows to ensure customer technical configurations align with operational goals.
•Collaborate across Support, Product Management, Engineering, and Customer Success to maintain application ecosystems.
•Participate in an on-call rotation to support mission-critical software during off-hours.

Travel: Low travel

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveParental LeaveEquity

Key Requirements

•Bachelor's degree.
•3+ years of technical customer support experience.
•Must be able to obtain background clearance as required by government customer.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Proficiency with MS SQL Server and MS Windows Server, plus basic networking/firewall/router knowledge.

Experience:3+ years

Education:Bachelor's

Skills:Technical communicationAutonomyCollaboration

Tech Stack:MS SQL ServerMS Windows ServerFirewallRouterPremierOne Application SuiteRMSF5FortigateTicketing systemsCJIS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 week ago

Technical Customer Support (US Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Illinois, Virginia, Minnesota, Tennessee, New Jersey, Maryland, Utah

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve public-safety application incidents by identifying root causes of reported problems.
•Gather application data to help Engineering with code fixes and defect classification.
•Implement configuration workflows to ensure customer technical configurations align with operational goals.
•Collaborate across Support, Product Management, Engineering, and Customer Success to maintain application ecosystems.
•Participate in an on-call rotation to support mission-critical software during off-hours.

Travel: Low travel

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveParental LeaveEquity

Key Requirements

•Bachelor's degree.
•3+ years of technical customer support experience.
•Must be able to obtain background clearance as required by government customer.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Proficiency with MS SQL Server and MS Windows Server, plus basic networking/firewall/router knowledge.

Experience:3+ years

Education:Bachelor's

Skills:Technical communicationAutonomyCollaboration

Tech Stack:MS SQL ServerMS Windows ServerFirewallRouterPremierOne Application SuiteRMSF5FortigateTicketing systemsCJIS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn