Technical Account Manager, Mid-Market

Hightouch
North America
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Project management","Collaboration","Problem solving"]

We’re seeking a Technical Account Manager to bridge between mid-market customers and the product team, owning the onboarding, adoption, and expansion journey. You’ll manage technical projects, guide customers to realize value from the platform, advise on best practices, and collaborate cross-functionally to surface improvements for the product.

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FursaFursa
Hightouch
Hightouch
3 months ago

Technical Account Manager, Mid-Market

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Last checked: 3 hours agoStatus: Live

Job Summary

We’re seeking a Technical Account Manager to bridge between mid-market customers and the product team, owning the onboarding, adoption, and expansion journey. You’ll manage technical projects, guide customers to realize value from the platform, advise on best practices, and collaborate cross-functionally to surface improvements for the product.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Retain and expand mid-market customers as a key member of the Customer Success team
  • •Collaborate with Sales to strategize on increasing adoption of the platform within large organizations
  • •Deliver timely onboarding for customers through effective project management and demonstrate the full value of the product
  • •Provide clear proactive technical guidance across all products to customers
  • •Collaborate with Customer Support, Engineering and other teams to assist with technical escalations

Key Requirements

  • •5+ years of experience in a client facing and/or technology focused role combining business experience and technical acumen
  • •Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
  • •Excellent project management and communication skills
  • •Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
  • •Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Experience:5+ yearsSaaSMarketing
Skills:CommunicationProject managementCollaborationProblem solving
Languages:English
Tech Stack:SQLAPIsDatabasesReporting tools

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn