Customer Engagement Administrator (Based in Kolomela Postmasburg)

De Beers Group
South Africa
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: certificationSkills: ["Customer service","Empathy","Stakeholder management","Communication","Teamwork"]

Serve as the first point of contact for employee and HR-related inquiries via the Walk-In Centre and Contact Centre at Kolomela. Resolve first-line HR and employee queries, manage case logging and follow-ups within SLA, and escalate tier-2 items to Employee Data Management and Payroll Execution teams. Handle document verification and payroll request processing, including payslip/remuneration statement distribution and support for employee onboarding and termination activities.

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De Beers Group
De Beers Group
1 day ago

Customer Engagement Administrator (Based in Kolomela Postmasburg)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for employee and HR-related inquiries via the Walk-In Centre and Contact Centre at Kolomela. Resolve first-line HR and employee queries, manage case logging and follow-ups within SLA, and escalate tier-2 items to Employee Data Management and Payroll Execution teams. Handle document verification and payroll request processing, including payslip/remuneration statement distribution and support for employee onboarding and termination activities.
Location: South Africa
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Operate the Walk-In Centre / Contact Centre and provide first-line resolution of employee and HR queries while meeting customer satisfaction and SLA requirements.
  • •Log, investigate, and manage customer cases; escalate tier-2 queries to Employee Data Management and Payroll Execution resolvers and track workflow to resolution.
  • •Verify payroll input documentation and customer forms, reject non-compliant items, and ensure correct logging of requests (e.g., payslip reprints and payroll document requests).
  • •Receive, verify, and batch employee/customer documents for processing, including scanning payroll documentation into the relevant OCR system and coordinating third-party documentation where delegated.
  • •Support employee engagement and termination processes, including arranging logistics for medical examinations and onboarding, managing sign-on packs, and forwarding engagement/termination documentation.

Key Requirements

  • •Matric / Grade 12.
  • •Payroll or HR qualification (Recognition of Prior Learning will be acknowledged).
  • •Knowledge of SAP systems (SAP 409, SAP Fusion).
  • •Knowledge of a relevant query management system.
  • •2–4 years’ experience working in a HR or Payroll field.
Experience:2-4 yearsHRPayroll
Education:Certification / Diploma
Skills:Customer serviceEmpathyStakeholder managementCommunicationTeamwork
Languages:English
Tech Stack:SAP 409SAP FusionOCR scanning

Company Brief

De Beers Group
Global diamond company specialising in diamond exploration, mining, trading and retail, operating across mining, polishing and luxury jewellery brands including De Beers London, Forevermark and Element Six.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 1888
Glassdoor
Glassdoor: 3.8
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