Customer Service Representative (CSR)

Amcor
Ireland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Results orientated","Interpersonal communication","Relationship building","Time management","Organizational skills","Self-motivated","Collaboration","Self-organization"]

Serve as the central point of contact between customers and Amcor, owning end-to-end order management from placement through delivery in CRM/ERP systems. Collaborate with quality, supply chain, planning, logistics, production, finance, and sales to monitor requirements, manage delays, and propose alternatives. Lead regular customer performance reviews, handle requests and complaints, manage finished goods levels and inventory, coordinate returns/expediting, and support credit/debit note and disputed invoice processes.

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FursaFursa
Amcor
Amcor
2 days ago

Customer Service Representative (CSR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the central point of contact between customers and Amcor, owning end-to-end order management from placement through delivery in CRM/ERP systems. Collaborate with quality, supply chain, planning, logistics, production, finance, and sales to monitor requirements, manage delays, and propose alternatives. Lead regular customer performance reviews, handle requests and complaints, manage finished goods levels and inventory, coordinate returns/expediting, and support credit/debit note and disputed invoice processes.
Location: Ireland
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage end-to-end order management from order placement through delivery in CRM and ERP systems.
  • •Work with functional areas to monitor customer requirements, advise on delays, and provide alternatives to meet expectations.
  • •Lead regular customer performance reviews and manage customer requests and shared information such as forecasts.
  • •Proactively manage finished goods levels and aged inventory in collaboration with neighboring functions.
  • •Handle complaints, coordinate returns and rush shipments, and support credit/debit notes and disputed invoices processes.

Key Requirements

  • •Experience in a similar role, preferably in a packaging or manufacturing environment.
  • •Strong Excel skills.
  • •Experience with SAP and Salesforce.com preferred.
  • •Fluency in English; knowledge of other European languages is an asset.
  • •Customer-focused with excellent interpersonal, communication, time management, and organizational skills.
Experience:PackagingManufacturing
Skills:Customer-focusedResults orientatedInterpersonal communicationRelationship buildingTime managementOrganizational skillsSelf-motivatedCollaborationSelf-organization
Languages:English
Tech Stack:ExcelSAPSalesforce.comCustomer Relationship ManagementERP

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn