Client Partner

Appen
Brazil, Spain
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Client relationship management","Stakeholder management","Written and verbal communication","Analytical thinking","Adaptability"]

Build and nurture high-value client relationships while ensuring the successful delivery of AI data projects. Serve as the primary contact for client stakeholders, define approaches, deliverables, staffing, pricing inputs, and success criteria, and manage scope, timelines, budgets, and risks. Identify expansion and renewal opportunities with Sales and Marketing, and lead post-project reviews to improve engagement impact, retention, NPS, and sustainable revenue growth.

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Appen
Appen
2 days ago

Client Partner

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Job Summary

Build and nurture high-value client relationships while ensuring the successful delivery of AI data projects. Serve as the primary contact for client stakeholders, define approaches, deliverables, staffing, pricing inputs, and success criteria, and manage scope, timelines, budgets, and risks. Identify expansion and renewal opportunities with Sales and Marketing, and lead post-project reviews to improve engagement impact, retention, NPS, and sustainable revenue growth.
Location: Brazil, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for key client stakeholders throughout the engagement.
  • •Define project approaches, deliverables, staffing needs, pricing considerations, and success criteria with internal teams.
  • •Manage scope, timelines, budgets, risks, and changes throughout the project lifecycle.
  • •Identify opportunities to expand services and renew engagements in partnership with Sales and Marketing.
  • •Lead performance and post-project reviews to evaluate business impact and strengthen future engagements.

Key Requirements

  • •Experience managing client relationships and projects in an AI, LLM, data, or related technology environment.
  • •Relevant degree or equivalent professional experience (min 2+ years).
  • •Experience managing project scope, budgets, timelines, deliverables, and stakeholder expectations.
  • •Strong commercial and analytical skills to evaluate opportunities and support profitable growth.
  • •Comfort working with revenue/margin data and forecasting tools (e.g., Excel, pipeline systems).
Experience:2+ yearsAILLMDataConsulting
Skills:Client relationship managementStakeholder managementWritten and verbal communicationAnalytical thinkingAdaptability
Tech Stack:AILLMsDataExcel

Company Brief

Appen
Provides data for machine learning and artificial intelligence, including data collection, annotation, and validation services to train AI models across speech, text, image, and video. Serves technology, automotive, retail, and government customers globally.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 1996
WebsiteLinkedIn