Billing & Collections Lead (MY - Mandarin Speaking)

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Leadership","Teamwork"]

Lead billing and collections activities for Tarro in a bilingual Mandarin/English role, ensuring timely AR collections, resolving disputes, and optimizing billing processes. You’ll own receivables, collaborate cross-functionally with CS, COS, and Operations, and drive improved SLAs while supporting U.S.-hour operations. Strong ERP/CRM proficiency and superior communication are essential to protect Tarro’s financial health and customer experience.

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Tarro
Tarro
4 months ago

Billing & Collections Lead (MY - Mandarin Speaking)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead billing and collections activities for Tarro in a bilingual Mandarin/English role, ensuring timely AR collections, resolving disputes, and optimizing billing processes. You’ll own receivables, collaborate cross-functionally with CS, COS, and Operations, and drive improved SLAs while supporting U.S.-hour operations. Strong ERP/CRM proficiency and superior communication are essential to protect Tarro’s financial health and customer experience.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Accounts Receivable & Collections Ownership: Proactively monitor client accounts to identify non-payment, delayed payments, and billing irregularities, and drive timely resolution.
  • •Billing Dispute Resolution: Investigate and resolve billing discrepancies and disputes by reviewing invoices, contracts, and payment records; escalate complex cases with documentation as needed.
  • •Client Communication & Support: Serve as a primary point of contact for billing and payment inquiries, providing guidance on billing processes, payment methods, and invoice details.
  • •Cross-Functional Collaboration: Act as a client advocate while coordinating with internal teams (CSM, COS, Operations) and ensure follow-through on actions.
  • •Service Level & Performance Metrics: Meet/exceed SLAs for billing inquiries and contribute to AR metrics (ticket resolution time, FCR, CEI, client satisfaction).

Key Requirements

  • •Fluent in Mandarin and English (written and spoken).
  • •Diploma or Bachelor’s Degree in Accounting, Finance, or a related field.
  • •Willing to work U.S. hours (night shift) to support our U.S. client base.
  • •Familiarity with ERP systems, accounting software, or ticketing systems.
  • •Excellent communication and problem-solving skills.
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationLeadershipTeamwork
Languages:MandarinEnglish
Tech Stack:ExcelGoogle SheetsERP systemsNetsuiteSAPSalesforceIntercomTicketing systems

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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