TTEC Digital

5 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Technical Account Manager drives platform adoption and measurable outcomes for Amazon Connect and AWS-based contact center ecosystems by stewarding strategic client relationships, translating goals into actionable technical plans, and coordinating cross-functional execution in a remote, time-zone aware role.

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
•Ensure clients adopt and gain value from Amazon Connect and AWS capabilities through proactive guidance and recommendations.
•Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
•Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations.
•Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.

Key Requirements

•Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
•Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
•Ability to translate client goals into actionable technical plans and lead cross-functional execution.
•Strong communication, stakeholder management, and executive-level summarization skills.
•Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

Experience:Cloud

Skills:CommunicationStakeholder managementPresentationLeadershipTime management

Languages:English

Tech Stack:Amazon ConnectAWSTelephonyIVRJiraServiceNowMicrosoft Dynamics

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

5 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
•Ensure clients adopt and gain value from Amazon Connect and AWS capabilities through proactive guidance and recommendations.
•Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
•Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations.
•Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.

Key Requirements

•Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
•Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
•Ability to translate client goals into actionable technical plans and lead cross-functional execution.
•Strong communication, stakeholder management, and executive-level summarization skills.
•Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

Experience:Cloud

Skills:CommunicationStakeholder managementPresentationLeadershipTime management

Languages:English

Tech Stack:Amazon ConnectAWSTelephonyIVRJiraServiceNowMicrosoft Dynamics

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn