Zscaler

1 day ago

Escalation Engineer - Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as an Escalation Engineer in Customer Success, handling critical escalated support issues for Zscaler customers in a 24x7 on-call environment. Engage with customers, reproduce and troubleshoot problems, and collaborate with Engineering to test and resolve technical incidents. Document resolutions in the technical support database, provide feedback to engineering and operations, and help improve operational efficiency and customer experiences.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage with customers on escalated support issues and important customer situations.
•Participate in a 24x7 support operation and 24x7 on-call rotation.
•Work with Engineering to assist customers with testing and troubleshooting.
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations.
•Create entries in the technical support online database to document incident resolutions not found in the knowledge base.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•Minimum 8+ years of experience as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products.
•7+ years of experience with operating systems including Linux, Unix, and FreeBSD.
•Experience delivering products and services as cloud-based solutions.
•Strong verbal and written communication skills for technical and business discussions with internal teams, customers, partners, and executives.
•Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to improve problem-solving workflows.

Experience:8+ years

Skills:Problem-solvingCustomer obsessionUrgencyHigh-trust collaborationAccountability

Languages:English

Tech Stack:AI toolsAWSAzureGCPVPC/VNet peeringDirect ConnectExpressRouteELB/GWLBNSGsNACLsInfrastructure as CodeTerraformCloudFormationCloudWatchAzure MonitorLog AnalyticsLinuxUbuntuRedHatWindows Server

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 day ago

Escalation Engineer - Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage with customers on escalated support issues and important customer situations.
•Participate in a 24x7 support operation and 24x7 on-call rotation.
•Work with Engineering to assist customers with testing and troubleshooting.
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations.
•Create entries in the technical support online database to document incident resolutions not found in the knowledge base.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•Minimum 8+ years of experience as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products.
•7+ years of experience with operating systems including Linux, Unix, and FreeBSD.
•Experience delivering products and services as cloud-based solutions.
•Strong verbal and written communication skills for technical and business discussions with internal teams, customers, partners, and executives.
•Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to improve problem-solving workflows.

Experience:8+ years

Skills:Problem-solvingCustomer obsessionUrgencyHigh-trust collaborationAccountability

Languages:English

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn