Customer Care Representative – German Speaking

Lucid Motors
Amsterdam, Hilversum
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Empathy","Problem-solving","Customer focus","Proactive follow-up"]

Serve as the frontline voice for Lucid customers, delivering a premium, human-centered experience across phone, email, chat, and in-person at Lucid Studios. Help customers with vehicle features, charging, software updates, and service appointments while resolving issues with empathy and accuracy. Coordinate service scheduling with Service Centers and Mobile Service teams, track cases, and proactively follow up. Maintain technical product knowledge and escalate feedback to improve processes and quality.

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Lucid Motors
Lucid Motors
2 months ago

Customer Care Representative – German Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the frontline voice for Lucid customers, delivering a premium, human-centered experience across phone, email, chat, and in-person at Lucid Studios. Help customers with vehicle features, charging, software updates, and service appointments while resolving issues with empathy and accuracy. Coordinate service scheduling with Service Centers and Mobile Service teams, track cases, and proactively follow up. Maintain technical product knowledge and escalate feedback to improve processes and quality.
Location: Amsterdam, Hilversum
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Be the primary point of contact for customer inquiries via phone, email, chat, and in-person interactions.
  • •Provide clear, accurate, empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
  • •Resolve customer issues efficiently while maintaining a luxury-brand tone and experience.
  • •Schedule and manage service appointments with Service Centers and Mobile Service teams.
  • •Track service cases, follow up proactively, capture feedback, and escalate recurring issues to improve processes and product quality.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •Experience in customer service, automotive, EV, luxury retail, or tech environments.
  • •Strong communication skills in German and English; French is a plus.
  • •Ability to handle complex inquiries with patience, clarity, and empathy.
  • •Comfort working with CRM systems and digital tools in a fast-changing environment.
  • •A passion for sustainability, innovation, and premium customer experiences.
Experience:AutomotiveEVLuxury retailTech
Skills:CommunicationEmpathyProblem-solvingCustomer focusProactive follow-up
Languages:GermanEnglishFrench
Tech Stack:CRMDigital tools

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn