Substitute Safety Support Specialist

GoGuardian
United States
Workplace: RemoteOthersUSD 19 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Emotional intelligence","Calm under pressure","Professionalism","Organization","Independent work"]

Cover shifts for the Beacon Safety Support Specialist team by reviewing Beacon active planning alerts and escalating concerns to school administrators. Follow protocols while handling edge cases with professionalism, calm, and emotional intelligence. Help identify new issues and trends, contribute to training and support resources (e.g., knowledge base articles and canned responses), and support overall Technical Support tickets as needed. Shifts are optional during 5am–8pm PST.

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FursaFursa
GoGuardian
GoGuardian
1 week ago

Substitute Safety Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Cover shifts for the Beacon Safety Support Specialist team by reviewing Beacon active planning alerts and escalating concerns to school administrators. Follow protocols while handling edge cases with professionalism, calm, and emotional intelligence. Help identify new issues and trends, contribute to training and support resources (e.g., knowledge base articles and canned responses), and support overall Technical Support tickets as needed. Shifts are optional during 5am–8pm PST.
Location: United States
Workplace: Remote
Employment Type: Others
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take available substitute coverage shifts when additional Safety Support Specialist coverage is needed.
  • •Review Beacon alerts and escalate via phone calls to school administrators to support student mental health and safety.
  • •Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building.
  • •Contribute to training and support resources, including knowledge base articles and canned responses.
  • •Actively participate in SSS team-building projects and support overall Technical Support tickets as business needs arise.

Pay and Benefits

Salary: USD 19 hourly

Key Requirements

  • •Flexible availability to work optional shifts, including weekends and holidays (preference for daytime shifts).
  • •Available to onboard for the first two weeks of employment, M–F 8:00AM–5:00PM PT.
  • •1+ year in a support role or other customer-facing role; Trust & Safety, online content moderation, or school-based experience is highly preferred.
  • •Experience answering support tickets and phone calls.
  • •Experience working with Zendesk; outstanding written, verbal, and interpersonal communication skills.
Experience:1+ years
Skills:Emotional intelligenceCalm under pressureProfessionalismOrganizationIndependent work
Tech Stack:Zendesk

Company Brief

GoGuardian
Develops classroom management, student safety, and device management software for K–12 schools. GoGuardian provides tools for web filtering, mental-health insights, remote learning support, and IT device management to help educators monitor and protect students online.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Diego, United States
Founded: 2014
WebsiteLinkedIn