Store Team Lead, The Light City (George Town, Penang, MY)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Teamwork","Customer service","Organizational skills"]

Oversee store opening/closing procedures and deliver outstanding consumer service using the C.H.A.R.M. service model. Lead and support day-to-day retail operations, including POS system usage, stock replenishment, pricing/markdowns, promotion of loyalty programs, and maintaining cleanliness standards. Coordinate, delegate, and prioritize team activities to meet store deadlines and improve performance in partnership with store management while following asset protection policies.

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Crocs Inc.
Crocs Inc.
1 month ago

Store Team Lead, The Light City (George Town, Penang, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee store opening/closing procedures and deliver outstanding consumer service using the C.H.A.R.M. service model. Lead and support day-to-day retail operations, including POS system usage, stock replenishment, pricing/markdowns, promotion of loyalty programs, and maintaining cleanliness standards. Coordinate, delegate, and prioritize team activities to meet store deadlines and improve performance in partnership with store management while following asset protection policies.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee store opening and closing procedures and educate team members on products and promotions.
  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Coordinate, delegate, prioritize, and follow up on daily store activities to meet deadlines.
  • •Learn and assist across store departments, including consumer service, product knowledge/placement, visual presentation, and stock room management.
  • •Support retail operations such as POS management, stock replenishment, pricing/markdowns, loyalty program promotions, cleanliness/recovery standards, and asset protection compliance.

Key Requirements

  • •2–3 years of total retail experience, with preference for prior store leadership experience.
  • •Demonstrated leadership abilities with a passion for empowering and driving team results.
  • •Proven written and verbal communication skills for working with store team and managers.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Flexibility for nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationTeamworkCustomer serviceOrganizational skills
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn