Store Team Lead, The Light City (George Town, Penang, MY)

Oversee store opening/closing procedures and deliver outstanding consumer service using the C.H.A.R.M. service model. Lead and support day-to-day retail operations, including POS system usage, stock replenishment, pricing/markdowns, promotion of loyalty programs, and maintaining cleanliness standards. Coordinate, delegate, and prioritize team activities to meet store deadlines and improve performance in partnership with store management while following asset protection policies.