Staff Product Designer, Support

DoorDash US
New York
Workplace: HybridFull timeUSD 148,200 - 218,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Systems thinking","Leadership (influence)","Mentorship","Evidence-based thinking","Cross-team collaboration"]

Shape the support product and brand experience for customers, dashers, and merchants. Own design across the full support journey—from proactively preventing issues to enabling exceptional quality support—spanning multi-modal customer experiences and internal tooling like case management and agent training. Partner with Engineering and Product Management, use data and LLM-powered tools, mentor peers, and influence roadmaps across multiple teams through shipped prototypes and measurable outcomes.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Staff Product Designer, Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Shape the support product and brand experience for customers, dashers, and merchants. Own design across the full support journey—from proactively preventing issues to enabling exceptional quality support—spanning multi-modal customer experiences and internal tooling like case management and agent training. Partner with Engineering and Product Management, use data and LLM-powered tools, mentor peers, and influence roadmaps across multiple teams through shipped prototypes and measurable outcomes.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Define support design projects using briefs that synthesize business and customer inputs into roadmap milestones.
  • •Bring clarity to cross-team, ambiguous problems and drive prioritization with tradeoffs across quality, speed, and impact.
  • •Shape key initiatives end-to-end from concept through execution, delivering high-fidelity designs and production-ready prototypes.
  • •Design solutions across multiple workflows and contribute shared tools (prompt libraries, component generators, workflow automations) to improve productivity.
  • •Mentor peers on responsible AI use and raise team outcomes through inclusive practices, recruiting, and reusable frameworks.

Pay and Benefits

Salary: USD 148,200 - 218,000 annually
Equity and Bonus:Equity
Perks:401kParental LeaveWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionPaid HolidaysDisability InsuranceLife Insurance

Key Requirements

  • •A portfolio showing craft excellence, systems thinking, and leadership through influence.
  • •Experience designing solutions that work across teams and workflows, turning ambiguity into shipped artifacts.
  • •Comfort reaching for code editors and LLM-powered tools, prototyping in production, and contributing to the codebase.
  • •Strong evidence-based thinking and live prototyping to drive concrete recommendations across stakeholders.
  • •A background in high-growth consumer tech or complex marketplace products.
Experience:Consumer techMarketplace
Skills:Systems thinkingLeadership (influence)MentorshipEvidence-based thinkingCross-team collaboration
Languages:English
Tech Stack:LLM-powered toolsPrompt librariesComponent generators

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn