Keeper Security

5 months ago

Bilingual (Portuguese) B2B Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide bilingual Portuguese and English support for B2B customers by handling phone, email, tickets, and chats. Troubleshoot issues and assist users in real time using Salesforce, while staying current on product knowledge and policy changes. Escalate complex cases to the Tier 2 team, deliver fast and professional service, and maintain strong customer rapport in a fast-paced, high-growth cybersecurity environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming customer calls, tickets, and chats for product and service issues.
•Stay up to date on product knowledge and collaborate with management and other teams.
•Escalate more in-depth issues to the Tier 2 team.
•Deliver excellent B2B customer service and top-notch support.
•Maintain professionalism and build positive customer rapport.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveAnnual Bonus

Key Requirements

•1+ years of experience in a technical B2B customer support role.
•Experience using Google Docs and MS Office tools.
•Strong written and verbal communication and presentation skills.
•Ability to work independently and collaboratively in a fast-paced environment.
•Fluent in Portuguese and English (written and verbal).

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer focusProfessionalism

Languages:PortugueseEnglish

Tech Stack:SalesforceGoogle DocsMS OfficeServiceNow

Company Brief

Keeper Security

Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn

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Keeper Security

5 months ago

Bilingual (Portuguese) B2B Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming customer calls, tickets, and chats for product and service issues.
•Stay up to date on product knowledge and collaborate with management and other teams.
•Escalate more in-depth issues to the Tier 2 team.
•Deliver excellent B2B customer service and top-notch support.
•Maintain professionalism and build positive customer rapport.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveAnnual Bonus

Key Requirements

•1+ years of experience in a technical B2B customer support role.
•Experience using Google Docs and MS Office tools.
•Strong written and verbal communication and presentation skills.
•Ability to work independently and collaboratively in a fast-paced environment.
•Fluent in Portuguese and English (written and verbal).

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer focusProfessionalism

Languages:PortugueseEnglish

Tech Stack:SalesforceGoogle DocsMS OfficeServiceNow

Company Brief

Keeper Security

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn