Client Solutions Manager, Telco - Global Business Solutions - Berlin

TikTok
Berlin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Client-facing communication","Proactive problem-solving","Independent execution","Data-driven decision making","Organizational skills"]

Join the Telco Client Solutions team to build scalable, long-term partnerships with direct clients and agencies. You’ll act as a product expert, educate clients on campaign solutions and new features, and use campaign performance data to deliver actionable insights that improve ROI and efficiency. Lead kickoffs, manage timelines and assets, run business reviews with a consultative approach, and coordinate with cross-functional product and engineering teams to resolve client issues.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager, Telco - Global Business Solutions - Berlin

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Last checked: 29 minutes agoStatus: Live

Job Summary

Join the Telco Client Solutions team to build scalable, long-term partnerships with direct clients and agencies. You’ll act as a product expert, educate clients on campaign solutions and new features, and use campaign performance data to deliver actionable insights that improve ROI and efficiency. Lead kickoffs, manage timelines and assets, run business reviews with a consultative approach, and coordinate with cross-functional product and engineering teams to resolve client issues.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a product expert, educating clients and agency partners on solutions, best practices, and new features to drive adoption and business growth.
  • •Analyze campaign performance data and deliver actionable, data-driven insights to improve advertising outcomes and efficiency.
  • •Manage and grow client relationships by delivering scaled solutions and supporting strategic product adoption.
  • •Conduct regular business reviews using a consultative approach to strengthen long-term partnerships with Brand Partnership Managers.
  • •Lead campaign kickoffs, oversee timelines and asset delivery, and identify optimization opportunities throughout the campaign lifecycle.

Key Requirements

  • •5+ years of experience in client solutions, account management, or digital marketing/advertising.
  • •3+ years of experience in Telco/Tech.
  • •3+ years of media planning expertise with advertising effectiveness/measurement.
  • •Hands-on campaign management across digital platforms and advertising tech products.
  • •Client-facing experience and excellent verbal/written communication in German and English.
Experience:Digital advertisingAdvertising technologyTelco
Skills:Client-facing communicationProactive problem-solvingIndependent executionData-driven decision makingOrganizational skills
Languages:GermanEnglish

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn