Senior Support engineer (Help Disk)

BlackStone eIT
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication","Teamwork","Detail-oriented"]

The role provides level 1-2 IT and technical support for end users, diagnosing and resolving issues across desktops, networks, and IT infrastructure in a mid-senior level environment. You’ll manage user access, support Windows environments, troubleshoot connectivity, coordinate with vendors, and contribute to documentation and cybersecurity practices to ensure stable IT services.

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FursaFursa
BlackStone eIT
BlackStone eIT
3 months ago

Senior Support engineer (Help Disk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

The role provides level 1-2 IT and technical support for end users, diagnosing and resolving issues across desktops, networks, and IT infrastructure in a mid-senior level environment. You’ll manage user access, support Windows environments, troubleshoot connectivity, coordinate with vendors, and contribute to documentation and cybersecurity practices to ensure stable IT services.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide first and second-level technical support for end users.
  • •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
  • •Support Windows operating systems and business applications.
  • •Manage user accounts, permissions, email accounts, and access rights.
  • •Escalate complex technical issues to senior engineers or vendors when required.

Key Requirements

  • •Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
  • •Provide first and second-level technical support for end users.
  • •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
  • •Support Microsoft Windows operating systems and business applications.
  • •Manage user accounts, permissions, email accounts, and access rights.
Experience:3+ yearsInformation TechnologyIT Support
Education:Bachelor's
Skills:Customer serviceProblem-solvingCommunicationTeamworkDetail-oriented
Languages:English
Tech Stack:Windows 10Windows 11Windows ServerActive DirectoryMicrosoft 365TCP/IPDNSDHCPVPNVMwareHyper-VBackupDisaster recoveryITSM

Company Brief

BlackStone eIT
Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.
Industry: Consulting
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