BlackStone eIT

1 month ago

Senior Support engineer (Help Disk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The role provides level 1-2 IT and technical support for end users, diagnosing and resolving issues across desktops, networks, and IT infrastructure in a mid-senior level environment. You’ll manage user access, support Windows environments, troubleshoot connectivity, coordinate with vendors, and contribute to documentation and cybersecurity practices to ensure stable IT services.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Provide first and second-level technical support for end users.
•Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
•Support Windows operating systems and business applications.
•Manage user accounts, permissions, email accounts, and access rights.
•Escalate complex technical issues to senior engineers or vendors when required.

Key Requirements

•Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
•Provide first and second-level technical support for end users.
•Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
•Support Microsoft Windows operating systems and business applications.
•Manage user accounts, permissions, email accounts, and access rights.

Experience:3+ yearsInformation TechnologyIT Support

Education:Bachelor's

Skills:Customer serviceProblem-solvingCommunicationTeamworkDetail-oriented

Languages:English

Tech Stack:Windows 10Windows 11Windows ServerActive DirectoryMicrosoft 365TCP/IPDNSDHCPVPNVMwareHyper-VBackupDisaster recoveryITSM

Company Brief

BlackStone eIT

Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.

Industry: Consulting

Website

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BlackStone eIT

1 month ago

Senior Support engineer (Help Disk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Provide first and second-level technical support for end users.
•Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
•Support Windows operating systems and business applications.
•Manage user accounts, permissions, email accounts, and access rights.
•Escalate complex technical issues to senior engineers or vendors when required.

Key Requirements

•Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
•Provide first and second-level technical support for end users.
•Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
•Support Microsoft Windows operating systems and business applications.
•Manage user accounts, permissions, email accounts, and access rights.

Experience:3+ yearsInformation TechnologyIT Support

Education:Bachelor's

Skills:Customer serviceProblem-solvingCommunicationTeamworkDetail-oriented

Languages:English

Tech Stack:Windows 10Windows 11Windows ServerActive DirectoryMicrosoft 365TCP/IPDNSDHCPVPNVMwareHyper-VBackupDisaster recoveryITSM

Company Brief

BlackStone eIT

Industry: Consulting

Website