Customer and Product Quality Assurance Director

Kaiser Aluminum
United States
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 7-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Critical thinking","Results-oriented"]

Lead the Customer and Product Quality Assurance (CPQA) team for the Kaiser Aluminum Packaging business. Serve as the customer champion, represent customer requirements internally, and collaborate to drive product and process innovation. Ensure delivery of the global standard for coated products, resolve customer quality issues, and deliver Voice of the Customer feedback across the organization. Mentor plant metallurgists and customer service technical representatives while leading cross-discipline problem-solving.

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Kaiser Aluminum
Kaiser Aluminum
1 month ago

Customer and Product Quality Assurance Director

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Last checked: 9 days agoStatus: Live

Job Summary

Lead the Customer and Product Quality Assurance (CPQA) team for the Kaiser Aluminum Packaging business. Serve as the customer champion, represent customer requirements internally, and collaborate to drive product and process innovation. Ensure delivery of the global standard for coated products, resolve customer quality issues, and deliver Voice of the Customer feedback across the organization. Mentor plant metallurgists and customer service technical representatives while leading cross-discipline problem-solving.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Director level

Key Responsibilities

  • •Lead the CPQA team to deliver best-in-class technical service to customers.
  • •Represent current customer requirements and needs internally; collaborate with customers and the business on product and process innovation.
  • •Lead CPQA to ensure delivery of the global standard for coated products.
  • •Mentor and train plant-based metallurgists, Customer Service Technical Representatives, and other quality/manufacturing/commercial representatives.
  • •Drive cross-discipline product performance problem-solving, resolve customer quality issues, and provide timely Voice of the Customer feedback.

Key Requirements

  • •Bachelor’s degree in a technical discipline such as Metallurgy, Engineering, or Material Science.
  • •7-10 years’ experience in metallurgy or material science, preferably in aluminum manufacturing or metal-forming processes.
  • •Deep knowledge of QMS, customer audits, and the quality certification process.
  • •Expertise in statistical process control, process capability analysis, and root-cause methodologies; Six Sigma Black Belt (or equivalent) preferred.
  • •Proven ability to manage customer technical claims and supplier quality, with strong leadership and communication skills.
Experience:7-10 yearsAluminum manufacturingMetallurgyMaterial scienceQMS
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementCritical thinkingResults-oriented
Certifications:Six Sigma Black Belt

Company Brief

Kaiser Aluminum
Produces semi-fabricated aluminum products for aerospace, automotive, packaging, general engineering, and industrial applications. The company focuses on rolled, extruded, and specialty aluminum materials for demanding performance and manufacturing requirements.
Industry: Manufacturing
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Foothill Ranch, United States
Founded: 1946
WebsiteLinkedIn