ServiceNow - Technical Consultant - Discovery Engineer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Communication","Presentation","Stakeholder management","Independent work","Prioritization"]

Lead the design and delivery of scalable ServiceNow (CSM) implementations, driving enterprise solutions across Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Build and manage real-time integrations with CRM, ERP, financial systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server. Apply ITIL-mapped ITSM process knowledge and ensure smooth data flow while managing stakeholder needs and priorities.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant - Discovery Engineer

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the design and delivery of scalable ServiceNow (CSM) implementations, driving enterprise solutions across Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Build and manage real-time integrations with CRM, ERP, financial systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server. Apply ITIL-mapped ITSM process knowledge and ensure smooth data flow while managing stakeholder needs and priorities.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Oversee interoperability to ensure seamless data flow across platforms and applications.
  • •Apply ITSM process knowledge (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •8+ years of ServiceNow experience and 4+ years of CSM experience.
  • •Should be CIS – CSM certified.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •Proven track record delivering ServiceNow implementations in enterprise environments.
  • •Strong knowledge of ServiceNow architecture, CSM data models, case lifecycle, and customer workflows.
Experience:8+ years
Education:
Skills:CommunicationPresentationStakeholder managementIndependent workPrioritization
Certifications:CIS - CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingRESTSOAPAPIsIntegrationHubMID ServerIntegration workflowsITILITSMIncidentProblemChangeService CatalogJavaScriptGlideScript

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn