Salesforce Associate

Canon
United Kingdom
Workplace: HybridFull timeFunction: SalesSkills: ["Customer service","Communication","Problem-solving","Coaching","Attention to detail"]

Support Canon’s EMEA B2B Salesforce users by troubleshooting daily inquiries and escalating complex issues. Own training and onboarding for new and existing Sales Cloud users, create and maintain dashboards and operational reports, and perform data integrity reviews and governance. Handle minor Salesforce enhancements, coordinate system maintenance with IT (including price book and product updates), and manage IT ticket tracking to keep sales processes accurate and reliable.

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FursaFursa
Canon
Canon
2 days ago

Salesforce Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Canon’s EMEA B2B Salesforce users by troubleshooting daily inquiries and escalating complex issues. Own training and onboarding for new and existing Sales Cloud users, create and maintain dashboards and operational reports, and perform data integrity reviews and governance. Handle minor Salesforce enhancements, coordinate system maintenance with IT (including price book and product updates), and manage IT ticket tracking to keep sales processes accurate and reliable.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for daily regional B2B Salesforce inquiries, diagnosing and resolving routine user issues and tickets, and escalating complex bugs.
  • •Manage end-to-end training and onboarding for new/existing B2B users, including creating and maintaining training materials and onboarding checklists.
  • •Perform periodic data quality reviews, coordinate data standards/governance with IT/BI and B2B RSHQ, and flag non-compliant entries for correction.
  • •Support operational reporting by collecting requirements and building/modifying Salesforce reports and dashboards with stakeholders.
  • •Handle minor Salesforce enhancements and UAT testing, and coordinate system maintenance and IT ticket tracking for updates like price books and product item uploads.

Pay and Benefits

Salary: GBP 39,406 annually
Perks:PensionPaid Leave

Key Requirements

  • •Active Salesforce Certified Platform Administrator credential.
  • •Proven hands-on experience as a Salesforce Platform Administrator or in Sales Cloud support.
  • •Strong understanding of Salesforce core platform mechanics (user management, profiles/roles, standard objects, security, page layouts, reporting).
  • •Good understanding of B2B sales processes and sales cycle management.
  • •Proficient in using presentation/content tools (e.g., Microsoft PowerPoint) to build training materials.
Skills:Customer serviceCommunicationProblem-solvingCoachingAttention to detail
Certifications:Salesforce Certified Platform Administrator
Tech Stack:SalesforceSales CloudMicrosoft PowerPoint

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn