D365 CE Functional Consultant

Avanade
New York, Chicago, Atlanta, Pittsburgh, Denver, Dallas, Austin
Workplace: OnsiteFull timeUSD 103,550 - 186,200 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Stakeholder management","Client advisory","Mentoring"]

Design, configure, and implement Dynamics 365 Customer Engagement (CE) solutions to meet client requirements and improve customer experiences. Partner with stakeholders to analyze CRM and customer engagement processes, translate needs into functional designs, and guide delivery. Customize CE with entities, workflows, forms, and dashboards; integrate with other business applications; support governance and security; and create documentation, reporting, and client enablement. Provide guidance to junior consultants and stay current with Microsoft’s roadmap.

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FursaFursa
Avanade
Avanade
1 day ago

D365 CE Functional Consultant

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Last checked: 14 hours agoStatus: Live

Job Summary

Design, configure, and implement Dynamics 365 Customer Engagement (CE) solutions to meet client requirements and improve customer experiences. Partner with stakeholders to analyze CRM and customer engagement processes, translate needs into functional designs, and guide delivery. Customize CE with entities, workflows, forms, and dashboards; integrate with other business applications; support governance and security; and create documentation, reporting, and client enablement. Provide guidance to junior consultants and stay current with Microsoft’s roadmap.
Location: New York, Chicago, Atlanta, Pittsburgh, Denver, Dallas, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Design and configure Dynamics 365 CE modules to meet client requirements and optimize workflows, data management, and reporting.
  • •Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
  • •Customize CE with custom entities, fields, workflows, and forms; integrate with other applications including ERP, marketing, and service platforms.
  • •Serve as the primary functional advisor for client best practices, and implement governance, security roles, and compliance policies.
  • •Document specifications and changes, provide project status reporting, conduct training, and guide junior consultants and developers.

Pay and Benefits

Salary: USD 103,550 - 186,200 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service).
  • •Hands-on experience customizing Dynamics 365 CE, including entities, forms, views, workflows, and dashboards.
  • •Ability to work directly with business stakeholders to deliver functional solutions and best practices.
  • •Excellent communication and presentation skills to explain complex concepts to non-technical stakeholders.
  • •Experience writing functional specifications and process documentation, plus familiarity with Power Platform components (Power Apps, Power Automate).
Skills:CommunicationPresentationStakeholder managementClient advisoryMentoring
Certifications:MB-210MB-230PL-200
Tech Stack:Dynamics 365 Customer Engagement (CE)SalesCustomer ServiceMarketingField ServiceMicrosoft Dynamics 365Power PlatformPower AppsPower AutomateCRMERPALMDevOps

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
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