Client Care Support

Visa
Bogotá
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Troubleshooting","Prioritization","Communication","Stakeholder management"]

Provide operational and customer service support for clients in the payments industry by troubleshooting and resolving complex payments/processing issues. Manage assignments of varying scope and complexity, set priorities, and ensure timely resolution while managing customer expectations. Build productive relationships across teams and levels, and support market-specific products and services. Work both independently and collaboratively, with digital fluency including Generative AI tools like ChatGPT and Microsoft Copilot.

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FursaFursa
Visa
Visa
3 days ago

Client Care Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide operational and customer service support for clients in the payments industry by troubleshooting and resolving complex payments/processing issues. Manage assignments of varying scope and complexity, set priorities, and ensure timely resolution while managing customer expectations. Build productive relationships across teams and levels, and support market-specific products and services. Work both independently and collaboratively, with digital fluency including Generative AI tools like ChatGPT and Microsoft Copilot.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide operational support to clients, troubleshooting and resolving complex issues related to payments and processing services.
  • •Manage assignments of diverse scope and complexity using initiative and judgment.
  • •Establish and maintain productive working relationships with staff and management at all levels.
  • •Set priorities and manage customer expectations to ensure timely, effective resolution.
  • •Support the implementation and ongoing support of market-specific products and services.

Key Requirements

  • •High school diploma (or equivalent) or relevant work experience.
  • •Experience troubleshooting and resolving complex client issues in the payments industry.
  • •Experience managing projects using project management principles.
  • •Experience establishing productive working relationships with staff and management at all levels.
  • •Experience using Excel for data analysis and preparing professional presentations with PowerPoint.
Experience:Payments industryFinancial servicesClient-facing
Education:High School
Skills:Customer serviceTroubleshootingPrioritizationCommunicationStakeholder management
Languages:EnglishSpanish
Tech Stack:ExcelPowerPointChatGPTMicrosoft Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor