Account Manager

Thumbtack
Ontario
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer relationship building","Customer-centric communication","Data analysis","Prioritization","Escalation management"]

Serve as the primary post-sale point of contact for Thumbtack’s high-value professionals and onboard new franchisees within their brands. Leverage platform knowledge to educate, coach, and drive adoption to increase engagement, satisfaction, and revenue growth. Prioritize outreach using pro-health and market signals, build account action plans, handle escalations, and translate professional feedback into product requirements while coordinating across Sales, Product, Customer Support, and Trust & Safety.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Thumbtack
Thumbtack
1 year ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary post-sale point of contact for Thumbtack’s high-value professionals and onboard new franchisees within their brands. Leverage platform knowledge to educate, coach, and drive adoption to increase engagement, satisfaction, and revenue growth. Prioritize outreach using pro-health and market signals, build account action plans, handle escalations, and translate professional feedback into product requirements while coordinating across Sales, Product, Customer Support, and Trust & Safety.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Understand professionals’ strategic goals and challenges and provide education, actionable advice, and clear communication to maximize value from Thumbtack.
  • •Prioritize outreach based on pro-health and market indicators to mitigate churn and support revenue growth.
  • •Build and execute account and action plans, introducing product features and driving adoption.
  • •Identify and propose expansion opportunities aligned to growth targets.
  • •Translate pro feedback into product requirements and coordinate across Sales, Product, Customer Support, and Marketplace Trust & Safety, including handling escalations.

Key Requirements

  • •Bachelor’s degree and 3+ years of proactive, customer-facing account management experience, or 5+ years of relevant customer-facing/account management experience.
  • •Experience managing a portfolio of accounts and meeting or exceeding revenue targets.
  • •Demonstrated ability to build strong customer relationships and deliver customer-centric solutions.
  • •SFDC experience is required.
  • •Ability to analyze data, derive insights, and create basic reports and presentations in Google Sheets and Google Slides.
Experience:3+ years
Education:Bachelor's
Skills:Customer relationship buildingCustomer-centric communicationData analysisPrioritizationEscalation management
Tech Stack:Salesforce (SFDC)Google SheetsGoogle Slides

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn