Account Manager

Serve as the primary post-sale point of contact for Thumbtack’s high-value professionals and onboard new franchisees within their brands. Leverage platform knowledge to educate, coach, and drive adoption to increase engagement, satisfaction, and revenue growth. Prioritize outreach using pro-health and market signals, build account action plans, handle escalations, and translate professional feedback into product requirements while coordinating across Sales, Product, Customer Support, and Trust & Safety.