Customer Retention Specialist - Remote

Achieve Test Prep
Anywhere
Workplace: RemoteFull timeUSD 7+ hourlyFunction: Customer Support (Service Desk)Skills: ["Critical thinking","Problem-solving","Negotiation","Communication","Interpersonal skills","Decision making","Data accuracy"]

Drive customer retention for Achieve’s credit-by-examination programs by making outbound calls, resolving issues, and identifying why customers choose to leave. Use approved responses to overcome objections, maintain loyalty through clear, professional communication, and help meet retention save targets. Support administrative work and maintain accurate electronic customer data while collaborating with the Customer Success team to protect satisfaction and drive revenue growth.

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FursaFursa
Achieve Test Prep
Achieve Test Prep
3 months ago

Customer Retention Specialist - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive customer retention for Achieve’s credit-by-examination programs by making outbound calls, resolving issues, and identifying why customers choose to leave. Use approved responses to overcome objections, maintain loyalty through clear, professional communication, and help meet retention save targets. Support administrative work and maintain accurate electronic customer data while collaborating with the Customer Success team to protect satisfaction and drive revenue growth.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Initiate outbound calls to retain customers and collect payments over the phone.
  • •Provide resolutions to customer issues by asking probing questions and identifying root causes for leaving.
  • •Attempt to overcome objections and retain customers using approved responses and solutions.
  • •Negotiate to meet productivity objectives and retention targets while maintaining customer satisfaction.
  • •Maintain and monitor electronic customer data and assist with administrative duties as assigned.

Pay and Benefits

Salary: USD 7 hourly

Key Requirements

  • •Highly motivated with proven professional sales or retention experience.
  • •Fluent in English with superior phone etiquette skills.
  • •Experience handling difficult and irate customers.
  • •Strong interpersonal skills, maturity, and good judgment when communicating with diverse individuals.
  • •Comfortable with Google Suite products and able to maintain accurate data entry.
Skills:Critical thinkingProblem-solvingNegotiationCommunicationInterpersonal skillsDecision makingData accuracy
Languages:English
Tech Stack:Google Suite

Company Brief

Achieve Test Prep
Provides college entrance exam preparation services, including personalized tutoring, group courses, and practice resources for the SAT, ACT, and subject tests to help students improve scores and college admissions prospects.
Industry: Education
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