HSBC

1 month ago

Head of BCO, Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Business Credit Office (BCO) in Singapore, owning end-to-end credit and lending processes, risk controls, and stakeholder alignment across CCM, WCR, Legal, and global Coverage. Drive client-centric service, governance, and digitisation initiatives to improve customer outcomes and operational excellence.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Oversee and execute the delivery of CCM services in-country, ensuring alignment with regional processes and a seamless and efficient process for customers.
•Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional priorities.
•Collaborate with and manage multiple global senior stakeholders, including CCM, WCR, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey as well as effectively navigating complex situations and driving alignment.
•Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner.
•Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end-to-end.

Key Requirements

•Bachelor’s degree in business, finance, or a related field; master’s degree preferred, with minimum of 10 years of experience in credit and lending, with a strong background in managing loan portfolios.
•Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
•Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders as well as strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
•Expertise in credit risk management, control assessment, and SOX compliance.
•Experience in driving digitisation and customer experience improvement initiatives.

Experience:10+ yearsBankingFinancial services

Education:Bachelor's in Business/Finance

Skills:LeadershipStakeholder managementCommunicationStrategic thinkingTeam management

Tech Stack:AIAnalytics

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

Head of BCO, Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Oversee and execute the delivery of CCM services in-country, ensuring alignment with regional processes and a seamless and efficient process for customers.
•Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional priorities.
•Collaborate with and manage multiple global senior stakeholders, including CCM, WCR, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey as well as effectively navigating complex situations and driving alignment.
•Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner.
•Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end-to-end.

Key Requirements

•Bachelor’s degree in business, finance, or a related field; master’s degree preferred, with minimum of 10 years of experience in credit and lending, with a strong background in managing loan portfolios.
•Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
•Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders as well as strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
•Expertise in credit risk management, control assessment, and SOX compliance.
•Experience in driving digitisation and customer experience improvement initiatives.

Experience:10+ yearsBankingFinancial services

Education:Bachelor's in Business/Finance

Skills:LeadershipStakeholder managementCommunicationStrategic thinkingTeam management

Tech Stack:AIAnalytics

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn