University of Birmingham

2 weeks ago

Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide a professional, friendly meet-and-greet service for customers and visitors to Sport & Fitness, including handling calls, directing enquiries, taking messages, and resolving most queries in line with guidelines. Maintain up-to-date knowledge of UB Sports products and services, manage reception supplies and a welcoming area, handle card payments, support member onboarding, and report system failures through the appropriate channels. Maintain KPIs for customer satisfaction and query resolution.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Provide a professional, friendly meet-and-greet and first point of contact for customers and visitors to Sport & Fitness.
•Deliver customer service, handle incoming calls and phone messages, and direct callers or resolve queries in line with guidelines.
•Maintain current knowledge of UB Sports products and services and support customer onboarding and member sales.
•Report system failures to the relevant department or supplier, and raise requisition orders when required.
•Maintain reception supplies and a tidy, welcoming reception area, complete administrative tasks, and achieve KPIs for customer satisfaction and service delivery.

Pay and Benefits

Salary: GBP 25,977 - 27,506

Perks:Paid HolidayVolunteeringSick PayPensionDay Nurseries

Key Requirements

•GCSE grade A-C/9-4 (or equivalent) in English and Maths, or an equivalent level 2 qualification.
•Experience working in a busy customer service or reception role.
•Experience handling issues from beginning to resolution.
•Ability to prioritise your own work, work unsupervised, and use initiative when required.
•Proficiency with Microsoft Office (Word, Excel, Outlook) and strong communication skills.

Education:High School

Skills:Customer serviceCommunicationInterpersonal skillsOrganisationAttention to detail

Tech Stack:Microsoft WordMicrosoft ExcelOutlookWord processingData inputting

Company Brief

University of Birmingham

A major UK research university offering undergraduate, postgraduate, and doctoral programs across a wide range of disciplines; known for research, teaching excellence, and international partnerships.

Industry: Higher Education

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Birmingham, United Kingdom

Founded: 1900

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

University of Birmingham

2 weeks ago

Sport & Fitness Receptionist - UoB Sport & Fitness - 55516 - Grade 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Provide a professional, friendly meet-and-greet and first point of contact for customers and visitors to Sport & Fitness.
•Deliver customer service, handle incoming calls and phone messages, and direct callers or resolve queries in line with guidelines.
•Maintain current knowledge of UB Sports products and services and support customer onboarding and member sales.
•Report system failures to the relevant department or supplier, and raise requisition orders when required.
•Maintain reception supplies and a tidy, welcoming reception area, complete administrative tasks, and achieve KPIs for customer satisfaction and service delivery.

Pay and Benefits

Salary: GBP 25,977 - 27,506

Perks:Paid HolidayVolunteeringSick PayPensionDay Nurseries

Key Requirements

•GCSE grade A-C/9-4 (or equivalent) in English and Maths, or an equivalent level 2 qualification.
•Experience working in a busy customer service or reception role.
•Experience handling issues from beginning to resolution.
•Ability to prioritise your own work, work unsupervised, and use initiative when required.
•Proficiency with Microsoft Office (Word, Excel, Outlook) and strong communication skills.

Education:High School

Skills:Customer serviceCommunicationInterpersonal skillsOrganisationAttention to detail

Tech Stack:Microsoft WordMicrosoft ExcelOutlookWord processingData inputting

Company Brief

University of Birmingham

A major UK research university offering undergraduate, postgraduate, and doctoral programs across a wide range of disciplines; known for research, teaching excellence, and international partnerships.

Industry: Higher Education

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Birmingham, United Kingdom

Founded: 1900

Website LinkedIn