Lead CSR / Teller - Lombard Yorktown - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Problem resolution","Sound judgment","Leadership","Confidentiality"]

Provide excellent customer service as a senior CSR/Teller, using independent judgment to handle complex interactions, follow risk policies, and protect customer confidentiality. Listen to customers, answer questions, resolve issues, and maintain clear communication through timely follow-up. Partner with the Financial Center Manager on daily office operations and cash counts, support FCA requests, and assist in training new Customer Service Representatives while referring customers to bankers and retail partners consultatively.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR / Teller - Lombard Yorktown - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide excellent customer service as a senior CSR/Teller, using independent judgment to handle complex interactions, follow risk policies, and protect customer confidentiality. Listen to customers, answer questions, resolve issues, and maintain clear communication through timely follow-up. Partner with the Financial Center Manager on daily office operations and cash counts, support FCA requests, and assist in training new Customer Service Representatives while referring customers to bankers and retail partners consultatively.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide consultative customer service: listen to needs, ask questions, and guide customers to where their financial needs can be met
  • •Follow up on customer questions, find solutions, and respond promptly to maintain clear communication
  • •Maintain customer confidentiality and uphold the Bancorp Code of Business Conduct and Ethics
  • •Support office operations with the Financial Center Manager, including monthly cash counts and FCA request gathering/reporting
  • •Perform balancing records, identify/correct outages, stay current on policies/procedures, and assist in training newly hired Customer Service Representatives

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED
  • •Extensive cash handling experience
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision
  • •Comfortably and confidently interact with the public and adhere to dress code guidelines
  • •Ability to demonstrate initiative, sound judgment, and flexibility in scheduling
Experience:Consumer banking
Education:High School
Skills:Customer serviceProblem resolutionSound judgmentLeadershipConfidentiality

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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