Pleo

2 months ago

Technical Support Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide timely technical support to customers using Freshdesk and Freshchat, troubleshooting issues and answering product questions. Maintain accurate guidance by staying up to date on Pleo products, and communicate solutions clearly to non-technical users. Collaborate with Product and Engineering to report bugs and context, help prioritize fixes and enhancements, and drive improvements to support workflows. Escalate and manage bugs with clear expectations to users and stakeholders.

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Freshdesk, resolving issues and answering product questions.
•Use Freshdesk to troubleshoot, document, and guide users through problem-solving.
•Troubleshoot technical issues and communicate solutions clearly to non-technical users.
•Collaborate with Product and Engineering to report issues, contribute context, and help prioritize bug fixes and enhancements.
•Manage and escalate bugs appropriately and proactively improve support workflows.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceRemote WorkParental Leave

Key Requirements

•1+ years of experience in a first-line support role (or equivalent) handling diverse technical queries.
•Proven expertise navigating Freshdesk and Freshchat.
•Solid technical acumen to troubleshoot issues effectively.
•Familiarity with Big Query (or similar reporting/BI tools).
•Strong communication skills, including explaining technical concepts to non-technical users.

Experience:1+ years

Skills:CommunicationProblem-solvingTroubleshootingCollaborationCustomer focus

Languages:English

Tech Stack:FreshdeskFreshchatSlackBig QueryPostmanGrafanaPleo internal tools and systems

Company Brief

Pleo

Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn

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Pleo

2 months ago

Technical Support Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Freshdesk, resolving issues and answering product questions.
•Use Freshdesk to troubleshoot, document, and guide users through problem-solving.
•Troubleshoot technical issues and communicate solutions clearly to non-technical users.
•Collaborate with Product and Engineering to report issues, contribute context, and help prioritize bug fixes and enhancements.
•Manage and escalate bugs appropriately and proactively improve support workflows.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceRemote WorkParental Leave

Key Requirements

•1+ years of experience in a first-line support role (or equivalent) handling diverse technical queries.
•Proven expertise navigating Freshdesk and Freshchat.
•Solid technical acumen to troubleshoot issues effectively.
•Familiarity with Big Query (or similar reporting/BI tools).
•Strong communication skills, including explaining technical concepts to non-technical users.

Experience:1+ years

Skills:CommunicationProblem-solvingTroubleshootingCollaborationCustomer focus

Languages:English

Tech Stack:FreshdeskFreshchatSlackBig QueryPostmanGrafanaPleo internal tools and systems

Company Brief

Pleo

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn