Senior Product Manager - Monitoring & Research

Lucidya
Riyadh
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Ownership","Evidence-based decision making","Communication","Cross-functional collaboration","Prioritization"]

Own the vision and roadmap for Monitoring & Research across Social Listening, Managed Channels Analytics, and Voice of Customer. Turn customer signals into trustworthy, explainable AI-powered insights that help users confidently make decisions. Lead discovery before delivery, raise the quality bar for AI insight accuracy and relevance, and prioritize based on feedback and measurable business impact. Drive adoption through clear strategy, cross-functional alignment, and continuous iteration.

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FursaFursa
Lucidya
Lucidya
2 months ago

Senior Product Manager - Monitoring & Research

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Last checked: 23 hours agoStatus: Live

Job Summary

Own the vision and roadmap for Monitoring & Research across Social Listening, Managed Channels Analytics, and Voice of Customer. Turn customer signals into trustworthy, explainable AI-powered insights that help users confidently make decisions. Lead discovery before delivery, raise the quality bar for AI insight accuracy and relevance, and prioritize based on feedback and measurable business impact. Drive adoption through clear strategy, cross-functional alignment, and continuous iteration.
Location: Riyadh
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define the vision, strategy, and roadmap for Monitoring & Research across Social Listening, Managed Channels Analytics, and Voice of Customer.
  • •Understand how customers discover and trust insights, and build products that move from reporting to recommendations and measurable outcomes.
  • •Lead discovery before delivery by challenging assumptions, validating problems, and engaging customers and internal stakeholders to confirm product direction.
  • •Improve “trustworthy AI” for insight accuracy, sentiment quality, explainability, relevance, and customer trust through collaboration with AI, Data, Design, and Engineering.
  • •Drive adoption and business impact by monitoring behavior, retention drivers, churn signals, and feedback loops, and continuously refining the product.

Key Requirements

  • •At least 5 years of product management experience, ideally in B2B SaaS environments.
  • •End-to-end product execution: discovery through validation, delivery, measurement, and iteration.
  • •Ability to simplify complex technical and data-driven problems into intuitive customer experiences.
  • •Evidence-based decision making: speak with customers and validate assumptions before committing to a direction.
  • •Communicate clearly by explaining technical concepts to non-technical audiences and building alignment transparently.
Experience:B2B SaaSAI-powered productsAnalyticsCustomer intelligenceData-intensive products
Skills:OwnershipEvidence-based decision makingCommunicationCross-functional collaborationPrioritization
Languages:Arabic
Tech Stack:AIDeep language understandingAutonomous workflowsAnalytics platformsSentiment analysisNLPLLMsRecommendation systemsSocial listeningMedia monitoringVoice of CustomerBrandwatchSprinklrMeltwaterTalkwalkerQualtricsMedalliaBrand24

Company Brief

Lucidya
Provides an Arabic-first customer experience and social listening platform that helps brands monitor conversations, analyze sentiment, and manage customer interactions across digital channels using AI-driven insights.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn