IT Support Technician (6 month FTC)

Ingersoll Rand
United Kingdom
Workplace: OnsiteContractFunction: IT Support & HelpdeskSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Teamwork"]

Provide first-line IT support as the initial point of contact for colleagues, handling incidents and service requests via phone, email, tickets, and walk-up support. Troubleshoot and resolve issues across Microsoft Windows, Microsoft 365, access, and end-user hardware (laptops, desktops, printers, mobile devices). Manage tickets through to resolution, maintain ITSM records, support Active Directory user administration, and escalate complex problems to 2nd/3rd line teams while following IT procedures and security requirements.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
2 days ago

IT Support Technician (6 month FTC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live

Job Summary

Provide first-line IT support as the initial point of contact for colleagues, handling incidents and service requests via phone, email, tickets, and walk-up support. Troubleshoot and resolve issues across Microsoft Windows, Microsoft 365, access, and end-user hardware (laptops, desktops, printers, mobile devices). Manage tickets through to resolution, maintain ITSM records, support Active Directory user administration, and escalate complex problems to 2nd/3rd line teams while following IT procedures and security requirements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Act as the first point of contact for IT support requests via phone, email, ticketing system and walk-up support.
  • •Log, categorise and prioritise incidents and service requests accurately.
  • •Provide first-line troubleshooting for hardware, software and access-related issues and resolve within service levels or escalate.
  • •Support users across Microsoft Windows, Microsoft 365, and end-user devices such as laptops, desktops, printers and mobile devices.
  • •Create, modify and disable user accounts and permissions in Active Directory and maintain accurate records in the IT service management system.
Travel: Low travel

Pay and Benefits

Perks:PensionMedical CashCycle SchemeEmployee AssistanceLearning Access

Key Requirements

  • •Previous experience in a customer service or IT support environment.
  • •Working knowledge of Microsoft Windows and Microsoft 365 applications.
  • •Experience using an IT ticketing or service management system.
  • •Basic understanding of Active Directory user administration.
  • •Experience supporting desktops, laptops and mobile devices.
Skills:Customer serviceCommunicationProblem-solvingAttention to detailTeamwork
Certifications:CompTIA A+Microsoft Fundamentals
Tech Stack:Microsoft WindowsMicrosoft 365Active DirectoryIT ticketingService management systemServiceNowDevice imagingNetworking conceptsIP addressingPrinter supportActive Directory user administration

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn