Globalization Partners

4 weeks ago

Sr. Support Specialist (1 Year fixed term contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior-level, remote-first support role across HR/IT for a global SaaS platform. You will resolve Level 1 queries, triage tickets with Zoho, Zendesk, or ServiceNow, manage employee data lifecycle, administer benefits, and coordinate with internal teams and external partners to ensure accurate payroll and compliance across regions. Shift: Wed-Sun nights; 1-year fixed term.

Location: India

Workplace: Remote

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 IT/HR Helpdesk support and act as SME for day-to-day operations
•Triaging IT tickets using Zoho Absence Management / Zendesk or ServiceNow
•Organize and maintain employee records in our proprietary platform, updating data and documenting HR activities
•Administer benefits on behalf of customers and professionals
•Coordinate with internal Centers of Excellence (IT, Finance, Payroll, Billing, Customer Success) and external partners (insurance vendors, LSP/LPP), assisting with payroll data and data audits

Pay and Benefits

Perks:Health InsuranceDentalVisionSpending AccountsSabbaticalParental Leave

Key Requirements

•8+ years of experience with Global Shared Services handling APAC, EMEA, and US regions
•At least 2 years in Global HR Shared Services with a focus on IT Helpdesk
•Proficient in written and spoken English; strong communication and problem-solving skills
•IT Helpdesk background with extensive knowledge of Zoho IT Helpdesk; experience with Zendesk or ServiceNow
•Shift availability: Wednesday to Sunday night shift, ability to work in a dynamic, international team

Experience:8+ yearsGlobal Shared ServicesHR Shared ServicesIT Helpdesk

Skills:CommunicationTime-managementProblem-solvingCustomer serviceAttention to detail

Languages:English

Tech Stack:Zoho Absence ManagementZendeskServiceNowZoho IT Helpdesk

Company Brief

Globalization Partners

Provides global Employer of Record (EOR) and international hiring services that enable companies to hire, onboard, and manage employees in 180+ countries without local entities, simplifying global expansion and compliance.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn

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Globalization Partners

4 weeks ago

Sr. Support Specialist (1 Year fixed term contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 1 IT/HR Helpdesk support and act as SME for day-to-day operations
•Triaging IT tickets using Zoho Absence Management / Zendesk or ServiceNow
•Organize and maintain employee records in our proprietary platform, updating data and documenting HR activities
•Administer benefits on behalf of customers and professionals
•Coordinate with internal Centers of Excellence (IT, Finance, Payroll, Billing, Customer Success) and external partners (insurance vendors, LSP/LPP), assisting with payroll data and data audits

Pay and Benefits

Perks:Health InsuranceDentalVisionSpending AccountsSabbaticalParental Leave

Key Requirements

•8+ years of experience with Global Shared Services handling APAC, EMEA, and US regions
•At least 2 years in Global HR Shared Services with a focus on IT Helpdesk
•Proficient in written and spoken English; strong communication and problem-solving skills
•IT Helpdesk background with extensive knowledge of Zoho IT Helpdesk; experience with Zendesk or ServiceNow
•Shift availability: Wednesday to Sunday night shift, ability to work in a dynamic, international team

Experience:8+ yearsGlobal Shared ServicesHR Shared ServicesIT Helpdesk

Skills:CommunicationTime-managementProblem-solvingCustomer serviceAttention to detail

Languages:English

Tech Stack:Zoho Absence ManagementZendeskServiceNowZoho IT Helpdesk

Company Brief

Globalization Partners

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn