Client Support Specialist - Nuvei

Nuvei
Bogotá
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Teamwork","Customer service","Communication","Problem-solving","Adaptability"]

Join Nuvei as a Client Support Specialist supporting English and Spanish-speaking customers from Bogotá. You will handle inquiries across multiple channels in a fintech support center, resolve issues, document trends for process improvements, and contribute to a high-quality customer experience while working within a global payment solutions team.

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FursaFursa
Nuvei
Nuvei
3 months ago

Client Support Specialist - Nuvei

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Last checked: 1 hour agoStatus: Live

Job Summary

Join Nuvei as a Client Support Specialist supporting English and Spanish-speaking customers from Bogotá. You will handle inquiries across multiple channels in a fintech support center, resolve issues, document trends for process improvements, and contribute to a high-quality customer experience while working within a global payment solutions team.
Location: Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST
  • •Provide exceptional customer experience by addressing inquiries via telephone, email, chat, ticketing, etc. in a supported environment
  • •Answer inbound customer service and technical support calls from our customers
  • •Leverage documentation and resources to perform with precision
  • •Identify trends and report them to promote continuous process improvement

Key Requirements

  • •High school diploma or equivalent
  • •Fluent in English & Spanish
  • •Enjoys working within a team while delivering on accountabilities
  • •Values creating high-quality work
  • •Proud of problem-solving ability
Experience:FintechPaymentsSaaS
Education:High School
Skills:TeamworkCustomer serviceCommunicationProblem-solvingAdaptability
Languages:EnglishSpanish

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn