ElevenLabs

3 months ago

GTM Enablement - Expansion

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

We’re hiring a Sales Enablement - Expansion leader to define and build the CS and expansion enablement foundation for ElevenLabs, supporting global Customer Success and Account Executive teams across NA, EMEA, LATAM, and APAC. You’ll design scalable, data-driven programs—from onboarding to renewal—while partnering with CS, Sales, Product, and Marketing to drive adoption, expansion, and retention in a fast-growing SaaS AI company.

Location: United Kingdom, United States

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Own the CS and expansion enablement foundation: design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery; define Expansion Ready and Retention Ready and build paths for CSMs and AEs; establish scalable frameworks for CS and AE motions
•Build CSM enablement programs: create structured onboarding journeys, design adoption playbooks, build churn prevention frameworks, enable business reviews, and develop technical fluency programs for APIs, agent configurations, integrations, and implementation best practices
•Build expansion enablement programs: create cross-sell/upsell playbooks, design enablement for expansion signals, enable AEs to articulate the ElevenLabs platform story, and develop competitive positioning for expansion conversations
•Drive adoption and reduce churn: partner with CS leads to identify adoption gaps, create customer-facing resources, build Time to Value programs, and develop renewal execution playbooks
•Create enablement content and leverage ElevenLabs AI: build and maintain playbooks, training decks, videos, LMS content; translate product releases into CS/expansion materials; develop role-play scenarios and coaching frameworks

Pay and Benefits

Perks:Learning BudgetCo-working StipendRemote Work

Key Requirements

•4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company
•At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion
•Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
•Proven experience building enablement programs from scratch in fast-moving environments
•Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design

Experience:SaaSAI

Skills:FacilitationPresentationStakeholder managementAnalytical thinkingGlobal collaboration

Languages:English

Tech Stack:APIsAPI documentationLMSAIGainsightChurnZeroTotangoRolloutRenewalSales enablement

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

3 months ago

GTM Enablement - Expansion

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United Kingdom, United States

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Own the CS and expansion enablement foundation: design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery; define Expansion Ready and Retention Ready and build paths for CSMs and AEs; establish scalable frameworks for CS and AE motions
•Build CSM enablement programs: create structured onboarding journeys, design adoption playbooks, build churn prevention frameworks, enable business reviews, and develop technical fluency programs for APIs, agent configurations, integrations, and implementation best practices
•Build expansion enablement programs: create cross-sell/upsell playbooks, design enablement for expansion signals, enable AEs to articulate the ElevenLabs platform story, and develop competitive positioning for expansion conversations
•Drive adoption and reduce churn: partner with CS leads to identify adoption gaps, create customer-facing resources, build Time to Value programs, and develop renewal execution playbooks
•Create enablement content and leverage ElevenLabs AI: build and maintain playbooks, training decks, videos, LMS content; translate product releases into CS/expansion materials; develop role-play scenarios and coaching frameworks

Pay and Benefits

Perks:Learning BudgetCo-working StipendRemote Work

Key Requirements

•4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company
•At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion
•Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
•Proven experience building enablement programs from scratch in fast-moving environments
•Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design

Experience:SaaSAI

Skills:FacilitationPresentationStakeholder managementAnalytical thinkingGlobal collaboration

Languages:English

Tech Stack:APIsAPI documentationLMSAIGainsightChurnZeroTotangoRolloutRenewalSales enablement

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor