Account Manager, Enterprise

Airwallex
Tel Aviv
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-6 yearsSkills: ["Communication","Negotiation","Relationship building","Cross-functional collaboration","Data analysis"]

Manage a portfolio of strategic enterprise customers and drive revenue growth through upsells, cross-sells, renewals, and expansion across Airwallex’s payments and financial platform. Build trusted relationships with senior stakeholders across commercial, finance, operations, product, and technology, while owning onboarding, API activation, escalations, and complex customer initiatives. Use data, CRM, and customer insights to improve retention and net revenue retention, deliver business reviews, and coordinate cross-functional teams.

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Airwallex
Airwallex
2 hours ago

Account Manager, Enterprise

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Job Summary

Manage a portfolio of strategic enterprise customers and drive revenue growth through upsells, cross-sells, renewals, and expansion across Airwallex’s payments and financial platform. Build trusted relationships with senior stakeholders across commercial, finance, operations, product, and technology, while owning onboarding, API activation, escalations, and complex customer initiatives. Use data, CRM, and customer insights to improve retention and net revenue retention, deliver business reviews, and coordinate cross-functional teams.
Location: Tel Aviv
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Grow gross profit from existing customer accounts by managing operational success and pursuing upsell and cross-sell opportunities.
  • •Build and execute strategic account plans, including stakeholder maps, risks, renewal plans, and 12- to 18-month growth opportunities.
  • •Lead renewals, commercial negotiations, and expansion using data and customer insights to improve retention and net revenue retention.
  • •Maintain trusted relationships with senior customer stakeholders and run business reviews that demonstrate value, address risks, and align on priorities.
  • •Project manage complex customer initiatives across technical and non-technical domains and maintain accurate CRM records, opportunity tracking, forecasts, and KPI reporting.

Key Requirements

  • •Fluent written and spoken English and Hebrew.
  • •5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts.
  • •Proven track record of retaining and growing existing accounts through renewals and expansion (upsell/cross-sell).
  • •Experience managing multi-stakeholder relationships with senior commercial, finance, operations, product, or technology leaders.
  • •Technically minded experience in API sales or account management, plus strong data analysis skills to inform decisions.
Experience:5-6 years
Skills:CommunicationNegotiationRelationship buildingCross-functional collaborationData analysis
Languages:EnglishHebrew
Tech Stack:APICRM

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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