Sephora

13 hours ago

Specialist - Milano (Milano, IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day performance for the Milano department by managing qualitative and quantitative KPIs and omnichannel services (including Sephora+, Click & collect, and app download). Monitor team and store results, define corrective actions, and manage department people—training on technical skills, setting objectives, and resolving disputes. Ensure costumer journey standards, stockroom efficiency, in-store services performance, and coordination with trade/communication teams for events and masterclasses via Booxi and Digiclass.

Location: Milan

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage and monitor qualitative/quantitative KPIs (e.g., Recruitment, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & collect, app download).
•Monitor personal and store team performance, define corrective actions, and share daily results with the Store Manager and team.
•Manage the department team, develop team members’ skills, train on technical skills, and resolve disputes to drive goals.
•Ensure quality standards and a best-in-class customer journey while respecting company procedures, safety procedures, and commercial policies (prices, promotions, communication).
•Organize and plan in-store operations, manage stockroom levels, manage in-store services performance, and coordinate events with the Trade & Communication Department (masterclass, Digiclass) using Booxi.

Key Requirements

•Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic, multinational retail environments.
•Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
•Business and goals orientation.
•Professional English knowledge.
•Strong relationships management and analysis/reporting skills.

Experience:RetailMultinational retail

Skills:Critical thinkingDrives resultsResilienceCollaborationPlanning & organization

Languages:English

Tech Stack:KPIsSephora+Click & collectLoveMeterBooxiDigiclass

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

13 hours ago

Specialist - Milano (Milano, IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Milan

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage and monitor qualitative/quantitative KPIs (e.g., Recruitment, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & collect, app download).
•Monitor personal and store team performance, define corrective actions, and share daily results with the Store Manager and team.
•Manage the department team, develop team members’ skills, train on technical skills, and resolve disputes to drive goals.
•Ensure quality standards and a best-in-class customer journey while respecting company procedures, safety procedures, and commercial policies (prices, promotions, communication).
•Organize and plan in-store operations, manage stockroom levels, manage in-store services performance, and coordinate events with the Trade & Communication Department (masterclass, Digiclass) using Booxi.

Key Requirements

•Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic, multinational retail environments.
•Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
•Business and goals orientation.
•Professional English knowledge.
•Strong relationships management and analysis/reporting skills.

Experience:RetailMultinational retail

Skills:Critical thinkingDrives resultsResilienceCollaborationPlanning & organization

Languages:English

Tech Stack:KPIsSephora+Click & collectLoveMeterBooxiDigiclass

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn