6 days ago

Head of Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Define and build world-class customer success for an AI search analytics platform, turning onboarding and enablement into a scalable system. Lead and coach a team of AI Search Strategists across Berlin and New York, owning the customer journey from post-sale handover through go-live and beyond. Drive Net Revenue Retention alongside CSAT and NPS, run executive QBRs/EBRs, and partner with Sales, Growth, and Product so the customer voice shapes the roadmap.

Location: Berlin, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, grow, and coach the AI Search Strategist team, hiring ahead of demand and raising advisory quality.
•Own onboarding end to end, including workspace setup and stakeholder enablement, ensuring time to first insight and steady-state outcomes.
•Build playbooks, health scoring, and success motions that make onboarding and account management repeatable as the business moves upmarket.
•Own Net Revenue Retention as the primary metric (alongside gross retention, CSAT, and NPS), forecasting and flagging risk while partnering with Sales on expansion.
•Run success plans, QBRs, and EBRs with executive stakeholders and maintain a set of flagship customers, ensuring the customer voice shapes the product roadmap.

Pay and Benefits

Salary: EUR 120,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Meal Allowance

Key Requirements

•5+ years in customer-facing roles at B2B SaaS companies (Customer Success, Account Management), including 3+ years leading a team while staying hands-on with key accounts.
•Experience building or rebuilding a customer success function at an early-stage company.
•Solid working knowledge of SEO and organic growth to hold credible conversations with marketing leaders.
•Fluency in SaaS mechanics including segmentation, success tooling, and health scoring.
•Based in Berlin or ready to relocate and excited to be in the office five days a week.

Experience:5+ yearsB2B SaaS

Skills:CommunicationLeadershipCoachingStrategic advisory

Languages:German

Company Brief

Peec

Provides AI-search analytics for marketing teams, helping brands track, measure, and improve visibility and citations across LLM-powered search engines like ChatGPT, Perplexity, Claude, and Gemini.

Industry: SaaS

Company Size: Small (11 to 50 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2025

Website LinkedIn

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Peec

6 days ago

Head of Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Berlin, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, grow, and coach the AI Search Strategist team, hiring ahead of demand and raising advisory quality.
•Own onboarding end to end, including workspace setup and stakeholder enablement, ensuring time to first insight and steady-state outcomes.
•Build playbooks, health scoring, and success motions that make onboarding and account management repeatable as the business moves upmarket.
•Own Net Revenue Retention as the primary metric (alongside gross retention, CSAT, and NPS), forecasting and flagging risk while partnering with Sales on expansion.
•Run success plans, QBRs, and EBRs with executive stakeholders and maintain a set of flagship customers, ensuring the customer voice shapes the product roadmap.

Pay and Benefits

Salary: EUR 120,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Meal Allowance

Key Requirements

•5+ years in customer-facing roles at B2B SaaS companies (Customer Success, Account Management), including 3+ years leading a team while staying hands-on with key accounts.
•Experience building or rebuilding a customer success function at an early-stage company.
•Solid working knowledge of SEO and organic growth to hold credible conversations with marketing leaders.
•Fluency in SaaS mechanics including segmentation, success tooling, and health scoring.
•Based in Berlin or ready to relocate and excited to be in the office five days a week.

Experience:5+ yearsB2B SaaS

Skills:CommunicationLeadershipCoachingStrategic advisory

Languages:German

Company Brief

Peec

Provides AI-search analytics for marketing teams, helping brands track, measure, and improve visibility and citations across LLM-powered search engines like ChatGPT, Perplexity, Claude, and Gemini.

Industry: SaaS

Company Size: Small (11 to 50 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2025

Website LinkedIn