Relationship Manager, SME Business Banking – Professionals and Business Services (London, GB, EC4V 4AY)

HSBC
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Relationship building","Networking","Commercial mindset","Risk management","Compliance"]

Manage a portfolio of SME clients in Business Banking, delivering dedicated customer service with accountability for sales, service, risk, and operational delivery. Work with both external and internal stakeholders to drive revenue growth using a needs-based approach, expand client relationships, and provide insights through proactive credit risk assessments and customer due diligence. Responsibilities include face-to-face meetings with up to 70 clients and managing portfolio income of approximately £1.5–£2m.

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HSBC
HSBC
5 days ago

Relationship Manager, SME Business Banking – Professionals and Business Services (London, GB, EC4V 4AY)

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Job Summary

Manage a portfolio of SME clients in Business Banking, delivering dedicated customer service with accountability for sales, service, risk, and operational delivery. Work with both external and internal stakeholders to drive revenue growth using a needs-based approach, expand client relationships, and provide insights through proactive credit risk assessments and customer due diligence. Responsibilities include face-to-face meetings with up to 70 clients and managing portfolio income of approximately £1.5–£2m.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide dedicated customer service to a portfolio of SME clients, with accountability for sales, service, risk, and operational delivery.
  • •Drive revenue growth by understanding customer needs and engaging clients to generate new business.
  • •Grow the business sustainably by identifying portfolio expansion opportunities and broadening client relationships through HSBC’s network.
  • •Build a strong understanding of each client’s business and industry to deliver insights and fair outcomes.
  • •Conduct proactive credit risk assessments and customer due diligence reviews to ensure comprehensive understanding of the client.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

  • •Experience in Business/Corporate Banking or Financial Services.
  • •Experience and an established network in the Professional & Business Services sector.
  • •Proven ability to identify and meet customer needs using a needs-based approach.
  • •Commercial credit and lending experience (advantageous).
  • •Experience ensuring compliance with relevant regulatory processes and strong risk management knowledge.
Experience:Financial servicesBusiness/corporate bankingBusiness bankingSMEProfessional servicesCommercial banking
Skills:Customer serviceRelationship buildingNetworkingCommercial mindsetRisk managementCompliance

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn