Director, Fulfillment Network Optimization (Remote)

ezCater
Boston, United States
Workplace: RemoteFull timeUSD 195,000 - 274,000 annuallyFunction: Supply Chain & LogisticsExperience: 7-10 yearsSkills: ["Relationship management","Negotiation","Data-driven decision-making","Cross-functional collaboration","Executive communication"]

Own end-to-end strategies and day-to-day operations for ezCater’s fulfillment network, spanning dispatch and self-delivery partners. Drive growth through accountability frameworks, capacity-demand balancing, and financially attractive commercial agreements. Use network-wide fulfillment data to improve routing, monitoring, and decision-making, while developing higher-touch delivery programs for premium accounts. Lead cross-functional execution with customer, product, engineering, service, and growth teams.

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ezCater
ezCater
2 days ago

Director, Fulfillment Network Optimization (Remote)

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Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end strategies and day-to-day operations for ezCater’s fulfillment network, spanning dispatch and self-delivery partners. Drive growth through accountability frameworks, capacity-demand balancing, and financially attractive commercial agreements. Use network-wide fulfillment data to improve routing, monitoring, and decision-making, while developing higher-touch delivery programs for premium accounts. Lead cross-functional execution with customer, product, engineering, service, and growth teams.
Location: Boston, United States
Workplace: Remote
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Director level

Key Responsibilities

  • •Lead end-to-end relationship management for dispatch and self-delivery providers, managing onboarding through steady-state performance.
  • •Balance and diversify capacity against demand to identify coverage gaps and grow network effects that improve scale and unit economics.
  • •Negotiate and secure commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes discussions.
  • •Evaluate fulfillment data to create monitoring frameworks and operational workflows, running experiments that drive measurable improvements.
  • •Set delivery strategy and success criteria, and collaborate with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams to execute and measure impact.
Travel: Low travel

Pay and Benefits

Salary: USD 195,000 - 274,000 annually
Perks:Health InsuranceDental401kFsaRemote WorkPaid HolidaysPaid Leave

Key Requirements

  • •7-10 years of delivery, logistics, or fulfillment operations experience, including managing complex partner networks.
  • •Strong relationship management and negotiation skills with internal stakeholders and external commercial partners.
  • •Proven data analytics ability to translate insights into strategic action and thrive with ambiguity and hypotheses.
  • •Experience mapping and improving operational processes, with an emphasis on automation and scalable systems.
  • •Technology-oriented partnership skills to work with Product & Engineering on data integrations and intelligent workflows.
Experience:7-10 yearsDelivery operationsLogisticsFulfillment operations
Skills:Relationship managementNegotiationData-driven decision-makingCross-functional collaborationExecutive communication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater
Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn