NTT

1 year ago

MS Client Service Desk Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Support the Managed Services Client Service Desk team in an entry-level administrative role. You’ll receive, validate, and log client requests, ensure proper escalation for critical items, and help interpret and categorize/prioritize issues. Maintain ticket documentation and client information, coordinate updates on pending tickets, and communicate professionally with clients while working within a 24x7 shift roster as required.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide administrative support services to the Managed Services Client Service Desk team.
•Perform entry-level administrative tasks as required by the team.
•Receive, validate, and log client requests, capturing request details.
•Follow the correct escalation procedure for critical calls and requests and assist with categorization and prioritization.
•Maintain relevant documents for tickets/requests (including client information) and provide professional client updates on progress.

Key Requirements

•High school certification.
•Basic level years of experience.
•Basic experience in the technology industry and call centre environment.
•Ability to work under general direction and use sound judgment to escalate issues.
•Ability to work in a 24x7 shift structure based on a defined roster.

Experience:Technology industryCall centre environment

Education:High School

Skills:Attention to detailClient focusSound judgmentProfessional communicationStakeholder interaction

Certifications:High School Certification

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT