Customer Service Coordinator

Live Nation Entertainment
Helsinki
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Structured work","Detail-oriented","Ability to work under pressure","Proactive problem solving","Clear professional communication"]

Provide efficient front-line customer support for Ticketmaster Finland, resolving fan inquiries across email, phone, and social media while maintaining clear, professional communications. Handle payment issues, case management, and escalation of technical problems, ensuring accurate follow-up. Collaborate with colleagues across markets and liaise with internal teams to improve knowledge and service quality. Support continuous improvement projects, documentation, and event work as needed.

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Live Nation Entertainment
Live Nation Entertainment
14 hours ago

Customer Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide efficient front-line customer support for Ticketmaster Finland, resolving fan inquiries across email, phone, and social media while maintaining clear, professional communications. Handle payment issues, case management, and escalation of technical problems, ensuring accurate follow-up. Collaborate with colleagues across markets and liaise with internal teams to improve knowledge and service quality. Support continuous improvement projects, documentation, and event work as needed.
Location: Helsinki
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle fan inquiries through written channels (email via Zendesk), phone, and social media in line with service levels.
  • •Resolve payment issues, disputes, and troubleshooting, and complete back-office administrative tasks.
  • •Perform case management and ensure accurate follow-up across systems; escalate technical issues internally when needed.
  • •Identify opportunities to improve service and proactively support agreed enhancements to optimize the fan experience.
  • •Contribute to projects supporting product/process/documentation development, and work at events as needed.

Key Requirements

  • •Experience with written customer support such as email, chat, or messaging platforms.
  • •Solid written and verbal communication skills in Finnish and English; additional languages are a plus.
  • •Experience using Microsoft tools including Outlook, Word, and Excel.
  • •Good technical understanding and a willingness to learn new systems and routines.
  • •Ability to work in a structured way and manage your workload efficiently.
Skills:Structured workDetail-orientedAbility to work under pressureProactive problem solvingClear professional communication
Languages:FinnishEnglish
Tech Stack:ZendeskEmailPhoneSocial mediaMicrosoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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